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  2. 5. Frequently Asked Questions
  3. Which device should be selected for which department?

Which device should be selected for which department?

Recommended devices for each role are as follows:
1. Manager:

Use CukCuk Manager app on smartphone or tablet to monitor the restaurant business activities anytime, anywhere.

  • Smartphones

Android:

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Recommended devices: Samsung Galaxy S4/S5/S6…, HTC One M8, LG G2/G3…
    • Connectivity: Supports Wi-Fi and Bluetooth.

iPhone:

    • iOS 12.0 or later.
    • Recommended devices: iPhone 5 or newer.
  • Tablets

Android: 

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Recommended devices: Samsung tablets such as Samsung Galaxy Tab A/E/S or Lenovo tablets like Lenovo Tab 3.
    • Connectivity: Supports Wi-Fi and Bluetooth.

iPad:

    • iOS 12.0 or later.
    • Recommended devices: iPad 4 or newer.
2. Receptionists

Receptionists install the software on PC/POS to manage reservations.

  • PC/POS requirements:
    • Processor: Intel Core i3 CPU 3.60 GHz or i5 CPU 2.30 GHz or higher
    • Internal memory (RAM): 4GB (8GB recommended) or more
    • Hard drive: At least 50GB free on the C drive (SSD recommended)
    • Display: Resolution of 1024×768 or higher
    • Operating system: Windows 10 (RECOMMENDED), Windows 11 (must meet Microsoft’s requirements here)
  • Tablets

Android

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Screen size: 7–12 inches.

iPad

    • iOS 12.0 or later.
    • Recommended:
      • Standard: Samsung Tab A/E/S 7 inch, iPad mini 3, iPad Air 1.
      • Premium: Samsung Tab A 10 inch, iPad mini 4, iPad Air 2.

3. Cashiers

Cashiers install the software on PC/POS to take orders, process payments, etc. They also install a printer to print receipts and kitchen tickets.

  • PC/POS requirements:
    • Processor: Intel Core i3 CPU 3.60 GHz or i5 CPU 2.30 GHz or higher
    • RAM: 4GB (8GB recommended) or more
    • Hard drive: At least 50GB free on the C drive (SSD recommended)
    • Display: Resolution of 1024×768 or higher
    • Operating system: Windows 10 (RECOMMENDED), Windows 11 (must meet Microsoft’s requirements here)
  • Tablets

Android

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Screen size: 7–12 inches.

iPad

    • iOS 12.0 or later.
    • Recommended:
      • Standard: Samsung Tab A/E/S 7 inch, iPad mini 3, iPad Air 1.
      • Premium: Samsung Tab A 10 inch, iPad mini 4, iPad Air 2.
  • AnyPOS Device: This is an all-in-one POS terminal that integrates an Android tablet, a thermal printer, a cash drawer, and a second screen. With a 9.7”/12.1”/15.6” touchscreen, AnyPOS is extremely compact and easy to use. It features a powerful Intel or ARM processor. The device is suitable for various types of markets.
  • Printer:
    • Printer connected via USB port or LAN network:
      • Printing technology: Thermal printing.
      • Paper size: 58mm, 80mm.
      • Printing speed (minimum): 260mm/s for 80mm paper, 90mm/s for 58mm paper.
      • Paper cutting: Automatic cutter feature.
      • Recommended models: Xprinter XP-R200L, APOS 230, BIXOLON SRP-330, PRP 085
    • Printer connected via Bluetooth:
      • Printing technology: Thermal printing
      • Paper size: 58mm, 80mm
      • Printing speed (minimum): 80 mm/s
      • ESC/POS command support
      • Resolution: 8 dots/mm
      • Recommended models: RPP02N (58mm), K80 (80mm), Fastbill ZKC 5804, TAWA PRP100, TAWA PRP-085, BIXOLON SPP-R200II.
4. Waitstaff:
Use CukCuk Sale app on a tablet or smartphone to take orders, send items to the kitchen/bar, request payment, etc.
  • Smartphones

Android:

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Recommended phone models: Samsung Galaxy S4/S5/S6…, HTC One M8, LG G2/G3…

iPhone:

    • iOS 9.0 or later.
    • Recommended devices: iPhone 5 or newer.
  • Tablets

Android: 

    • Android operating system version 7.0 or later.
    • Internal memory (RAM): 3GB recommended for smooth performance.
    • Screen size: 7–12 inches.

iPad:

    • iOS 12.0 or later.

Recommended: 

    • Minimum: Lenovo Tab 7-inch, iPad mini 2, iPad 4 (approx. VND2.2 million).
    • Standard: Samsung Tab A/E/S 7-inch, iPad mini 3, iPad Air 1 (approx. VND3.5 million).
    • Premium: Samsung Tab A 10-inch, iPad mini 4, iPad Air 2 (approx. VND6.5 million).
5. Kitchen/Bar:
Use CukCuk Kitchen app on a tablet to receive orders, notify waitstaff and mark items as completed.

In addition to tablets, Kitchen/Bar should also use a smart TV to mirror the tablet screen (Screen Mirroring), so all kitchen/bar staff can see what needs to be prepared and how many portions. If the Kitchen/Bar does not use a tablet, a printer can be used to receive orders.

  • Android tablets: 
    • Android operating system 7.0 or later.
    • RAM: 3GB recommended for smooth performance.
    • Screen size: 7–12 inches.
    • Recommended models: Samsung Galaxy Tab A/E/S series or Lenovo tablets such as Lenovo Tab 3.
  • Smart TV
    • Supports Screen Mirroring; Samsung TVs are recommended as they offer the best support for this mode. For example, Samsung LED TV UA40J5200 (40″), UA48J5200 (48″), UA50J5200 (50″).
      Note: If a Smart TV is used for the Kitchen/Bar, the tablet must also support Screen Mirroring. Reccommended: Samsung Galaxy Tab A/S.
  • Order printer
    • Connection: USB port or LAN.
    • Printing technology: Thermal.
    • Paper size: 80 mm. (Note: Do not use 58 mm paper in the kitchen/bar due to slow printing speed.)
    • Print speed (minimum): 260 mm/s.
    • Auto cutter: Supported.
    • Recommended models: Xprinter XP-R200L, APOS 230, BIXOLON SRP-330, PRP 085…
    • For restaurants that need continuous order printing, use the APOS 230 only.
  • Label printer
    • Connection: USB port or LAN.
    • Printing technology: Thermal.
    • Supports barcode label widths from 20 mm to 80 mm.
    • Print speed: 4 inches or 127 mm/s.
    • Resolution: 203 dpi.
    • Memory: 2 MB Flash and 2 MB DRAM.
    • Recommended manufacturers: Godex, Bixolon, etc.

6. Food runners: 

The restaurant installs CukCuk Food Runner app on a smart TV so that food runners can easily see which items are ready and which tables are to be served to.

  • Smart TV
    • Recommended models: Sony Android TVs (Sony TVs running the Android operating system) 

7. CukCuk Server:

For computers that install CukCuk Server, they will serve as an offline server located at the restaurant, allowing other devices to connect and ensuring business operations without the Internet connection.

  • PC/POS:
    • Processor: Intel Core i3 CPU 3.60 GHz or i5 CPU 2.30 GHz or higher
    • RAM: 4GB (8GB recommended) or more
    • Operating system: Windows 10 (RECOMMENDED), Windows 11 (must meet Microsoft’s requirements here)

8. Modem Wifi:

Used to provide network connectivity, ensuring stable connections for the restaurant business activities.

  • Minimum: TP-LINK TL-WR841N, TP-LINK TL-WR940N.
  • Standard: TP-LINK TL-WR941HP, TP-LINK Archer C7, Linksys E-series (models starting with E, e.g., E1200) (Supports up to about 30 devices).
  • Premium: Linksys EAX-series (models starting with EA, e.g., EA6350) (Supports up to about 60 devices).

Have a nice day!

Updated on 24/10/2025

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