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  5. Why are there orders on the same table when not setting Allow different guest groups to sit at the same table?

Why are there orders on the same table when not setting Allow different guest groups to sit at the same table?

Actually in some restaurants, not set Allow different guest groups to sit at the same table but there are still two orders on the same table.

Cause: Staff 1 creates order. Because of slow synchronization, such order is not displayed on the other staff’s device. At the same time, staff 2 creates order on the same table. Consequently, when device of Staff 1 is successfully synchronized  there are 2 orders on the same table.
Solution: Delete one of 2 orders.
Note: When you see notification on outstanding synchronization, you should Synchronize manually (by clicking Synchronize icon on the device).

Updated on 16/09/2022

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