For orders that has been saved, but guest want to cancel items, proceed as following:
If order has not been sent to kitchen/bar
- Touch order that has item you need to cancel.
- Touch
next to item you want to delete. - Touch Delete item.
- That item will be deleted from the order.
If order has been sent to kitchen/bar
- Touch order that you need to cancel item
- Touch next to item you need to cancel.
- Select Delete item.
- Enter quantity to delete and reason for deleting.
- Touch Yes.
- Then the deleted item will be crossed on the order list.
Note:
- If a portion of items have been served, you can only delete the remaning unserved portion of that item..
- If all of that item has been served, you cannot delete that item.
- Cannot delete item in combo or item processed by ingredient (that sold by kg).
- When an item is deleted, there will be a sound notification and that item will disappear on screen of Kitchen.
- If the restaurant manager select option Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager account to delete item.
The accounts that can confirm item deletion: Restaurant manager, Restaurant chain manager, System admin.
If the manager want to let other staff to confirm deletion, the manager can assign that staff the role of Order control
