What to do when guest cancels items?

For orders that has been saved, but guest want to cancel items, proceed as following:

If order has not been sent to kitchen/bar

  • Touch order that has item you need to cancel.

  • Touch bieu_tuong_3_cham_3 next to item you want to delete.
  • Touch Delete item.
  • That item will be deleted from the order.

If order has been sent to kitchen/bar

  • Touch order that you need to cancel item

  • Touch bieu_tuong_3_cham_3 next to item you need to cancel.
  • Select Delete item.

  • Enter quantity to delete and reason for deleting.
  • Touch Yes.

  • Then the deleted item will be crossed on the order list.

Note:

  • If a portion of items have been served, you can only delete the remaning unserved portion of that item..
  • If all of that item has been served, you cannot delete that item.
  • Cannot delete item in combo or item processed by ingredient (that sold by kg).
  • When an item is deleted, there will be a sound notification and that item will disappear on screen of Kitchen.
  • If the restaurant manager select option Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager account to delete item.

Huy-mon-7

The accounts that can confirm item deletion: Restaurant manager, Restaurant chain manager, System admin.
If the manager want to let other staff to confirm deletion, the manager can assign that staff the role of Order control

Updated on 24/11/2023

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