What to do when guest cancels item?

For orders that has been saved, but guest want to cancesl item, proceed as following:

If order has not been sent to kitchen/bar

• Touch order that you need to cancel item.

• Touch  next to item you want to delete.
• Touch Delete item.
• That item will be removed from the order.

If order has been sent to kitchen/bar

• Touch order that has item you need to cancel.

• Touch  next to item you need to cancel.
• Select Delete item.

• Enter quantity to delete and reason for deleting.
• Touch Yes

• Then the deleted item will be crossed on the order list.

Note:

• If a portion of items have been served, you can only delete the remaning unserved portion of that item.
• If all of that item has been served, you cannot delete that item.
• Cannot delete item in combo or item processed by ingredient (that sold by kg).
• When an item is deleted, there will be a sound notification and that item will disappear on screen of Kitchen.
• If the restaurant manager select option Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager account to delete item.

The accounts that can confirm item deletion: Restaurant manager, Restaurant chain manager, System admin.
If the manager want to let other staff to confirm deletion, the manager can assign that staff the role of Order control