I. Purpose
The staff can receive and process orders from Grab
II. Instruction steps
1. Set up a POS system to receive orders
Click this icon 
and select Settings.
On General settings tab, click Edit, scroll down and check Set this POS as the default device to automatically send orders to kitchens/bars. Then, click Save.
Note: Only the staff who is assigned on the management page can process orders from Grab.
2. Receive orders
The staff can click on the order to process.
Or click this icon 
and select Receive orders from Grab food.
Please note that all orders from Grab are automatically sent to kitchen. When the order is ready, click Delivery.
Click Payment.
The program defaults the payment method as Grab. However, you can select another method by clicking this icon 
and select a method.
Click OK to complete the order.
3. Add/Edit orders
If any change to the order is needed, click Add/Edit item.
To reduce the quantity of any item, click this icon 
and select Delete.
Enter the quantity to be reduced and select reason. Click OK.
You also can add new items to the order to compensate for the removed items. The edited order value must be less than or equal to the original order value.
Then, click Send kitchen.
4. Cancel orders
If any problem occurs and you want to cancel the order, click Cancel.
If an order is canceled because of being out of stock, select the reason and check the out-of-stock item(s). Click OK.
Have a nice day!
