For orders that has been saved, but guest want to cancels item, proceed as following:
If order has not been sent to kitchen/bar
- Touch order that you need to delete item.
- Touch
at the line containing the item you want to delete, and select Delete item. - That item will be removed from the order.
If order has been sent to kitchen/bar
- Touch order that has item you need to delete.Touch the item you want to delete.Touch and select Delete item.
- Select quantity of item you want to delete, select reason for deleting.
- Touch Yes.
- Then the deleted item will be crossed on the order list.
Note:
- If a portion of items have been served, you can only delete the remaining unserved portion of that item.
- If all of that item has been served, you cannot delete that item.
- Cannot delete item in combo or item processed by ingredient (that sold by weight).
- When an item is deleted, there will be a sound notification and that item will disappear on KDS.
- If the restaurant manager selects option Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager account to delete item.
The accounts that can confirm item deletion: Restaurant manager, Restaurant chain manager, System admin.
If the manager wants to let other staff to confirm deletion, the manager can assign that staff the role as Order control
