How to add item to order when guest requests for more items?

I. On POS

When guest requests more items, proceed as following:

  • Touch the order of the guest who requests more items.

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  • Select item guest requests from menu screen.

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  • The number of touchs on an item will be the quantity of items guest ordered. Cashier can touch Quantily of item to quickly add quantity.
  • Touch send symbol to send order which has added item to kitchen/bar to process.

II. On Mobile

When guest requests more items, proceed as following:

  • Touch the order in Serving list.

To add item to order:

  • Touch ORDER.

If the order has serving time, touch 1ST TIME, 2ST TIME

  • Search for the item in menu => you can quickly search the item by typing the first letters of item name. For example: To search Chateau beef tartare then type cbt, to search for French black caviar then type fbc, etc.
  • The number of touchs on an item will be the quantity of items guest orders. You can touch Qty of item to quickly add quantity.
  • After finishing, select NEXT

Note: For order that has been sent to kitchen/bar, if guest orders more serving of an item already in the order, the extra serving will appear as 1 seperate line on the order.

Updated on 24/11/2023

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