When the cashier cannot log in, the cause may be wrong server name. To troubleshoot this, please follow these steps:
Check if IP address on the cashier’s device is the same as that on the local server.
If it is different, enter the correct IP address on the cashier’s device as follows:
- On the login screen, click Settings.
- Enter IP address of the local server in the IP Restaurant.
- Or click the icon
, select Local server, click OK.
- Click OK.
- Log in the program again.
If IP address on the cashier’s device is the same as that on the local server, the cause may be inactive server. Refer to troubleshooting here.
