{"id":28823,"date":"2026-05-07T13:51:13","date_gmt":"2026-05-07T06:51:13","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=28823"},"modified":"2026-10-28T11:57:17","modified_gmt":"2026-10-28T04:57:17","slug":"set-up-and-apply-complimentary-items-to-staff-or-guests","status":"publish","type":"ht_kb","link":"\/en\/kb\/set-up-and-apply-complimentary-items-to-staff-or-guests\/","title":{"rendered":"[Philippines] Set up and apply complimentary items to staff or guests"},"content":{"rendered":"<h2><strong>I. Purpose<\/strong><\/h2>\n<p>Help restaurant managers record <strong>complimentary items (On the house)<\/strong> for employees, customers, or other recipients who are not on the employee list.<\/p>\n<p>The feature allows restaurants to:<\/p>\n<ul>\n<li>Record the recipient and the reason for providing complimentary items.<\/li>\n<li>Select an existing employee or customer, or quickly add a new customer.<\/li>\n<li>Keep complimentary items separate from sales revenue.<\/li>\n<li>Control actions through role permissions and manager confirmation.<\/li>\n<li>Track complimentary items and the employees who recorded them in reports.<\/li>\n<\/ul>\n<h2><strong>II. Instruction steps<\/strong><\/h2>\n<h3><strong>1. Set up on the dashboard<\/strong><\/h3>\n<h4><strong>a. Set up manager confirmation<\/strong><\/h4>\n<ol>\n<li>On the dashboard, go to <strong>System settings \u2192 General settings<\/strong>.<\/li>\n<li>Open the <strong>Purchase\/Sale<\/strong> tab.<\/li>\n<li>Scroll down to <strong>Manager\u2019s confirmation<\/strong> and click <strong>Edit<\/strong>.<\/li>\n<li>Select <strong>Add government discounts and complimentary item<\/strong>.<\/li>\n<li>Click <strong>Save<\/strong>.<img decoding=\"async\" class=\"alignnone size-full wp-image-28829\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-1.png\" alt=\"\" width=\"1290\" height=\"950\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-1.png 1290w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-1-768x566.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-1-50x37.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-1-60x44.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-1-100x74.png 100w\" sizes=\"(max-width: 1290px) 100vw, 1290px\" \/><\/li>\n<\/ol>\n<h4><strong>b. Update an existing role<\/strong><\/h4>\n<ol>\n<li>Go to <strong>System settings \u2192 Role management<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-28831\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-2.png\" alt=\"\" width=\"1287\" height=\"950\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-2.png 1287w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-2-768x567.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-2-50x37.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-2-60x44.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-2-100x74.png 100w\" sizes=\"(max-width: 1287px) 100vw, 1287px\" \/><\/li>\n<li>Double-click the role you want to update.<\/li>\n<li>Open the <strong>Payment<\/strong> tab.<\/li>\n<li>Select <strong>Mark as complimentary<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-28833\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-3.png\" alt=\"\" width=\"1060\" height=\"894\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-3.png 1060w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-3-768x648.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-3-50x42.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-3-60x51.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-3-100x84.png 100w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" \/><\/li>\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n<h4><strong>c. Create a role and assign employees<\/strong><\/h4>\n<ol>\n<li>In <strong>Role management<\/strong>, click <strong>Add<\/strong>.<\/li>\n<li>Enter a role name.<\/li>\n<li>Open the <strong>Payment<\/strong> tab and select <strong>Mark as complimentary<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-28835\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-4.png\" alt=\"\" width=\"1059\" height=\"894\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-4.png 1059w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-4-768x648.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-4-50x42.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-4-60x51.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-4-100x84.png 100w\" sizes=\"(max-width: 1059px) 100vw, 1059px\" \/><\/li>\n<li>Click <strong>Save<\/strong>.<\/li>\n<li>Click <strong>Select<\/strong> to choose the employees you want to assign to this role.<img decoding=\"async\" class=\"alignnone size-medium wp-image-28837\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-5.png\" alt=\"\" width=\"1057\" height=\"892\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-5.png 1057w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-5-768x648.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-5-50x42.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-5-60x51.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-5-100x84.png 100w\" sizes=\"(max-width: 1057px) 100vw, 1057px\" \/><\/li>\n<li>Select the employees, then click <strong>Select<\/strong> to confirm.<\/li>\n<\/ol>\n<h3>2. Apply on the PC\/POS<\/h3>\n<ol>\n<li>On the POS payment screen, click <strong>DC. by items<\/strong>.<img decoding=\"async\" class=\"alignnone size-full wp-image-29291\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2.png\" alt=\"\" width=\"1022\" height=\"726\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2.png 1022w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2-768x546.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2-50x36.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2-60x43.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-2-100x71.png 100w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/li>\n<li>Select the item, then click <strong>Complimentary item<\/strong>. <img decoding=\"async\" class=\"alignnone size-medium wp-image-29293\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3.png\" alt=\"\" width=\"1130\" height=\"781\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3.png 1130w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3-768x531.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3-50x35.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3-60x41.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-3-100x69.png 100w\" sizes=\"(max-width: 1130px) 100vw, 1130px\" \/><\/li>\n<li>Under <strong>Recipient<\/strong>, select the person receiving the complimentary item. Here you can select an employee or a guest.<\/li>\n<li>Select the reason, then click <strong>OK<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-29295\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4.png\" alt=\"\" width=\"1133\" height=\"789\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4.png 1133w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4-768x535.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4-50x35.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4-60x42.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-4-100x70.png 100w\" sizes=\"(max-width: 1133px) 100vw, 1133px\" \/><\/li>\n<li>Click <strong>Save<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-29297\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5.png\" alt=\"\" width=\"1130\" height=\"785\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5.png 1130w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5-768x534.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5-50x35.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5-60x42.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-5-100x69.png 100w\" sizes=\"(max-width: 1130px) 100vw, 1130px\" \/><\/li>\n<li>If manager confirmation is required, enter the manager\u2019s credentials and click <strong>Log in<\/strong>.<\/li>\n<li>Click <strong>Done<\/strong> to complete the action.<\/li>\n<\/ol>\n<h3><strong>3. Apply on the Quick service version<\/strong><\/h3>\n<ol>\n<li>On the <strong>Quick service<\/strong> version, select the item or items.<\/li>\n<li>Click <strong>Gov. discount<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-29299\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6.png\" alt=\"\" width=\"1020\" height=\"766\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6.png 1020w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6-768x577.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6-50x38.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6-60x45.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-6-100x75.png 100w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><\/li>\n<li>Under <strong>Type<\/strong>, select <strong>Complimentary item<\/strong>.<img decoding=\"async\" class=\"alignnone size-medium wp-image-29301\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7.png\" alt=\"\" width=\"1022\" height=\"767\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7.png 1022w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7-768x576.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7-50x38.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7-60x45.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-7-100x75.png 100w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/li>\n<li>Select the recipient and the reason. Here you can select an employee or a guest.<\/li>\n<li>Click <strong>Done<\/strong>.<img decoding=\"async\" class=\"alignnone size-full wp-image-29303\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8.png\" alt=\"\" width=\"1020\" height=\"765\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8.png 1020w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8-768x576.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8-50x38.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8-60x45.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-8-100x75.png 100w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><\/li>\n<li>If manager confirmation is required, enter the manager\u2019s credentials and click <strong>OK<\/strong>.<\/li>\n<li>Click <strong>Check out<\/strong>, then click <strong>Done<\/strong>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-29305\" src=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9.png\" alt=\"\" width=\"1022\" height=\"764\" srcset=\"\/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9.png 1022w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9-768x574.png 768w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9-50x37.png 50w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9-60x45.png 60w, \/en\/wp-content\/uploads\/2026\/10\/Complimentary-Item-9-100x75.png 100w\" sizes=\"(max-width: 1022px) 100vw, 1022px\" \/><\/p>\n<h3><strong>4. Check reports<\/strong><\/h3>\n<ol>\n<li>On the dashboard, go to <strong>Report \u2192 Sales \u2192 Complimentary item report<\/strong>.<img decoding=\"async\" class=\"alignnone size-full wp-image-28881\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-11.png\" alt=\"\" width=\"1179\" height=\"955\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-11.png 1179w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-11-768x622.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-11-50x41.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-11-60x49.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-11-100x81.png 100w\" sizes=\"(max-width: 1179px) 100vw, 1179px\" \/><\/li>\n<li>Use the <strong>View by<\/strong> filter to select the required report view.<\/li>\n<li>Click an item to view its details.<img decoding=\"async\" class=\"alignnone size-medium wp-image-28883\" src=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-12.png\" alt=\"\" width=\"949\" height=\"899\" srcset=\"\/en\/wp-content\/uploads\/2026\/05\/On-the-house-12.png 949w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-12-768x728.png 768w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-12-50x47.png 50w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-12-60x57.png 60w, \/en\/wp-content\/uploads\/2026\/05\/On-the-house-12-100x95.png 100w\" sizes=\"(max-width: 949px) 100vw, 949px\" \/><\/li>\n<\/ol>\n<p><strong><em>Have a nice day!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I. Purpose Help restaurant managers record complimentary items (On the house) for employees, customers, or other recipients who are not on the employee list. The feature allows restaurants to: Record the recipient and the reason for providing complimentary items. Select an existing employee or customer, or quickly add a new&#8230;<\/p>\n","protected":false},"author":114,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3604],"ht-kb-tag":[],"class_list":["post-28823","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-philippines"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=28823"}],"version-history":[{"count":4,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28823\/revisions"}],"predecessor-version":[{"id":29335,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28823\/revisions\/29335"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=28823"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=28823"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=28823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}