{"id":28513,"date":"2025-12-04T09:38:40","date_gmt":"2025-12-04T02:38:40","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=28513"},"modified":"2025-12-05T11:07:55","modified_gmt":"2025-12-05T04:07:55","slug":"philippines-create-a-program-to-collect-customer-feedback-and-satisfaction-levels","status":"publish","type":"ht_kb","link":"\/en\/kb\/philippines-create-a-program-to-collect-customer-feedback-and-satisfaction-levels\/","title":{"rendered":"[Philippines] Create a program to collect customer feedback and satisfaction levels"},"content":{"rendered":"<h4><strong>I. Purpose<\/strong><\/h4>\n<p>Restaurant managers\/owners can measure and improve service quality by continuously collecting feedback and assessing customer satisfaction after each transaction.<\/p>\n<h4><strong>II. Instruction steps<\/strong><\/h4>\n<h5><strong>1. Set up information on feedback form<\/strong><\/h5>\n<p>On the management page, go to\u00a0<strong>MISA Lomas.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28531\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-1.png\" alt=\"\" width=\"1474\" height=\"956\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-1.png 1474w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-1-768x498.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-1-50x32.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-1-60x39.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-1-100x65.png 100w\" sizes=\"(max-width: 1474px) 100vw, 1474px\" \/><\/p>\n<p>Select <strong>Review management.\u00a0<\/strong>Click\u00a0<strong>Settings.\u00a0<\/strong>If this feature &#8220;<strong>Allow guests to rate additional criteria: Food, Service, Atmosphere<\/strong>&#8221;\u00a0is enabled, customers will rate Food, Service, and Atmosphere in detail. If it is not enabled, customers will only give an overall rating of the meal.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28533\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-2.png\" alt=\"\" width=\"1477\" height=\"953\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-2.png 1477w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-2-768x496.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-2-50x32.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-2-60x39.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-2-100x65.png 100w\" sizes=\"(max-width: 1477px) 100vw, 1477px\" \/><\/p>\n<h5><strong>2. Set up printing of QR rating<\/strong><\/h5>\n<p>On POS, click this icon <img decoding=\"async\" class=\"alignnone size-full wp-image-28429\" src=\"\/en\/wp-content\/uploads\/2025\/11\/icon-4.png\" alt=\"\" width=\"36\" height=\"35\" \/>and select\u00a0<strong>Settings.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28535\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-3.png\" alt=\"\" width=\"1019\" height=\"726\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-3.png 1019w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-3-768x547.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-3-50x36.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-3-60x43.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-3-100x71.png 100w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" \/><\/p>\n<p>On\u00a0<strong>Printer and template\u00a0<\/strong>tab, click\u00a0<strong>Edit\u00a0<\/strong>and select\u00a0<strong>Template settings.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28537\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-4.png\" alt=\"\" width=\"1023\" height=\"727\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-4.png 1023w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-4-768x546.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-4-50x36.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-4-60x43.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-4-100x71.png 100w\" sizes=\"(max-width: 1023px) 100vw, 1023px\" \/><\/p>\n<p>On\u00a0<strong>Content\u00a0<\/strong>tab, scroll down and check\u00a0<strong>Display QR rating on receipt.\u00a0<\/strong>Click\u00a0<strong>OK.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28539\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-5.png\" alt=\"\" width=\"1023\" height=\"724\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-5.png 1023w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-5-768x544.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-5-50x35.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-5-60x42.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-5-100x71.png 100w\" sizes=\"(max-width: 1023px) 100vw, 1023px\" \/><\/p>\n<p>Upon checking out and printing the bill, the customers can scan the QR Code to share their feedback.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28541\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-6.png\" alt=\"\" width=\"253\" height=\"928\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-6.png 253w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-6-14x50.png 14w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-6-16x60.png 16w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-6-27x100.png 27w\" sizes=\"(max-width: 253px) 100vw, 253px\" \/><\/p>\n<p>After selecting stars and add comment, click\u00a0<strong>Submit review.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-28543\" src=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-7.png\" alt=\"\" width=\"1474\" height=\"915\" srcset=\"\/en\/wp-content\/uploads\/2025\/12\/Customer-review-7.png 1474w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-7-768x477.png 768w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-7-50x31.png 50w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-7-60x37.png 60w, \/en\/wp-content\/uploads\/2025\/12\/Customer-review-7-100x62.png 100w\" sizes=\"(max-width: 1474px) 100vw, 1474px\" \/><\/p>\n<p><strong><em>Have a nice day!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I. Purpose Restaurant managers\/owners can measure and improve service quality by continuously collecting feedback and assessing customer satisfaction after each transaction. II. Instruction steps 1. Set up information on feedback form On the management page, go to\u00a0MISA Lomas. Select Review management.\u00a0Click\u00a0Settings.\u00a0If this feature &#8220;Allow guests to rate additional criteria: Food,&#8230;<\/p>\n","protected":false},"author":114,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3604],"ht-kb-tag":[],"class_list":["post-28513","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-philippines"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=28513"}],"version-history":[{"count":3,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28513\/revisions"}],"predecessor-version":[{"id":28597,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28513\/revisions\/28597"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=28513"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=28513"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=28513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}