{"id":28421,"date":"2025-11-25T10:26:18","date_gmt":"2025-11-25T03:26:18","guid":{"rendered":"\/en\/?post_type=ht_kb&p=28421"},"modified":"2025-11-26T10:06:58","modified_gmt":"2025-11-26T03:06:58","slug":"philippines-process-orders-from-grab","status":"publish","type":"ht_kb","link":"\/en\/kb\/philippines-process-orders-from-grab\/","title":{"rendered":"[Philippines] [POS] Process orders from Grab"},"content":{"rendered":"

I. Purpose<\/strong><\/h4>\n

The staff can receive and process orders from Grab<\/p>\n

II. Instruction steps<\/strong><\/h4>\n
1. Set up a POS system to receive orders<\/h5>\n

Click this icon \"\"and select\u00a0Settings.<\/strong><\/p>\n

\"\"<\/p>\n

On\u00a0General settings\u00a0<\/strong>tab, click\u00a0Edit<\/strong>, scroll down and check\u00a0Set this POS as the default device to automatically send orders to kitchens\/bars.\u00a0<\/strong>Then, click\u00a0Save.<\/strong><\/p>\n

\"\"<\/p>\n

Note:<\/strong> Only the staff who is assigned on the management page can process orders from Grab.<\/p>\n

\"\"<\/p>\n

2. Receive orders<\/strong><\/h5>\n

The staff can click on the order to process.<\/p>\n

\"\"<\/p>\n

Or click this icon \"\"and select\u00a0Receive orders from Grab food.<\/strong><\/p>\n

\"\"<\/p>\n

Please note that all orders from Grab are automatically sent to kitchen. When the order is ready, click Delivery.\u00a0<\/strong><\/p>\n

\"\"<\/p>\n

Click\u00a0Payment.<\/strong><\/p>\n

\"\"<\/p>\n

The program defaults the payment method as\u00a0Grab<\/strong>. However, you can select another method by clicking this icon \"\"and select a method.<\/p>\n

\"\"<\/p>\n

Click\u00a0OK\u00a0<\/strong>to complete the order.<\/p>\n

\"\"<\/p>\n

3. Add\/Edit orders<\/strong><\/h5>\n

If any change to the order is needed, click\u00a0Add\/Edit item.<\/strong><\/p>\n

\"\"<\/p>\n

To reduce the quantity of any item, click this icon \"\"and select\u00a0Delete.<\/strong><\/p>\n

\"\"<\/p>\n

Enter the quantity to be reduced and select reason. Click\u00a0OK.<\/strong><\/p>\n

\"\"<\/p>\n

You also can add new items to the order to compensate for the removed items. The edited order value must be less than or equal to the original order value.<\/p>\n

\"\"<\/p>\n

Then, click\u00a0Send kitchen.<\/strong><\/p>\n

4. Cancel orders<\/strong><\/h5>\n

If any problem occurs and you want to cancel the order, click\u00a0Cancel.<\/strong><\/p>\n

\"\"<\/p>\n

If an order is canceled because of being out of stock, select the reason and check the out-of-stock item(s). Click\u00a0OK.<\/strong><\/p>\n

\"\"<\/p>\n

Have a nice day!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

I. Purpose The staff can receive and process orders from Grab II. Instruction steps 1. Set up a POS system to receive orders Click this icon and select\u00a0Settings. On\u00a0General settings\u00a0tab, click\u00a0Edit, scroll down and check\u00a0Set this POS as the default device to automatically send orders to kitchens\/bars.\u00a0Then, click\u00a0Save. Note: Only…<\/p>\n","protected":false},"author":114,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3604],"ht-kb-tag":[],"class_list":["post-28421","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-philippines"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=28421"}],"version-history":[{"count":3,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28421\/revisions"}],"predecessor-version":[{"id":28469,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/28421\/revisions\/28469"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=28421"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=28421"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=28421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}