{"id":25707,"date":"2023-11-24T11:48:46","date_gmt":"2023-11-24T04:48:46","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=25707"},"modified":"2023-11-24T17:08:34","modified_gmt":"2023-11-24T10:08:34","slug":"what-to-do-when-guest-cancels-an-order-2","status":"publish","type":"ht_kb","link":"\/en\/kb\/what-to-do-when-guest-cancels-an-order-2\/","title":{"rendered":"What to do when guest cancels an order?"},"content":{"rendered":"<div class=\"hkb-article__content entry-content\">\n<p>To delete an order, proceed as following:<\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"alignnone wp-image-560\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2016\/08\/download.png\" sizes=\"(max-width: 54px) 100vw, 54px\" srcset=\"\/en\/wp-content\/uploads\/2016\/08\/download.png 56w, \/en\/wp-content\/uploads\/2016\/08\/download-50x23.png 50w\" alt=\"download\" width=\"54\" height=\"25\" \/>\u00a0on the order you need to delete.<\/li>\n<li>Select\u00a0<strong>Delete order<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4436 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-800x484.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-800x484.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-768x464.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-1024x619.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-920x556.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-600x363.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2-320x194.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-OD-1-2.png 1280w\" alt=\"Huy-order-OD-1\" width=\"800\" height=\"484\" \/><\/p>\n<ul>\n<li>Select reason for deleting, then\u00a0<strong>OK<\/strong>, that order will be deleted from the list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4401\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-order-2-3.png\" sizes=\"(max-width: 500px) 100vw, 500px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-order-2-3.png 687w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-2-3-50x34.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-2-3-600x411.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-2-3-320x219.png 320w\" alt=\"Huy-order-2\" width=\"500\" height=\"343\" \/><\/p>\n<ul>\n<li>If the restaurant manager set up\u00a0<strong>Restaurant manager must confirm before deleting order, item<\/strong>, then you must have confirmation of a manager account to delete item.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4402\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-order-3-2.png\" sizes=\"(max-width: 500px) 100vw, 500px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-order-3-2.png 620w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-3-2-50x25.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-3-2-600x300.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-order-3-2-320x160.png 320w\" alt=\"Huy-order-3\" width=\"500\" height=\"250\" \/><\/p>\n<p><em><strong>Note:<\/strong>\u00a0The accounts that can confirm item deletion<strong>: Restaurant manager, Restaurant chain manager, System admin.<\/strong><\/em><br \/>\n<em>TIf the manager want to let other staff to confirm deletion, the manager can assign that staff the role of\u00a0<strong>Order control<\/strong><\/em><\/p>\n<\/div>\n<div class=\"hkb-feedback\">\n<h3 class=\"hkb-feedback__title\">Was this article helpful?<\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>To delete an order, proceed as following: Touch\u00a0\u00a0on the order you need to delete. Select\u00a0Delete order. Select reason for deleting, then\u00a0OK, that order will be deleted from the list. If the restaurant manager set up\u00a0Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3595,3584,3593],"ht-kb-tag":[],"class_list":["post-25707","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cashier-user-guide-for-role","ht_kb_category-on-tablet-user-guide-for-application-tablet-smartphone-apps","ht_kb_category-order-taking-staff"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=25707"}],"version-history":[{"count":1,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25707\/revisions"}],"predecessor-version":[{"id":25708,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25707\/revisions\/25708"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=25707"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=25707"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=25707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}