{"id":25705,"date":"2023-11-24T11:47:28","date_gmt":"2023-11-24T04:47:28","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=25705"},"modified":"2023-11-27T08:31:20","modified_gmt":"2023-11-27T01:31:20","slug":"what-to-do-when-guest-cancels-item-2","status":"publish","type":"ht_kb","link":"\/en\/kb\/what-to-do-when-guest-cancels-item-2\/","title":{"rendered":"What to do when guest cancels item?"},"content":{"rendered":"<div class=\"hkb-article__content entry-content\">\n<p>For orders that has been saved, but guest want to cancesl item, proceed as following:<\/p>\n<p><strong>If order has not been sent to kitchen\/bar<\/strong><\/p>\n<ul>\n<li>Touch order that you need to cancel item.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4432 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-800x484.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-800x484.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-768x465.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-1024x620.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-920x557.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-600x363.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1-320x194.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-1-1.png 1280w\" alt=\"Huy-mon-OD-1\" width=\"800\" height=\"484\" \/><\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"img-border wp-image-2130 alignnone\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png\" sizes=\"(max-width: 17px) 100vw, 17px\" srcset=\"\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png 27w, \/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3-24x50.png 24w\" alt=\"bieu_tuong_3_cham_3\" width=\"17\" height=\"35\" \/>\u00a0next to item you want to delete.<\/li>\n<li>Touch\u00a0<strong>Delete item<\/strong><strong>.<\/strong><\/li>\n<li>That item will be removed from the order.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4396 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-800x623.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-800x623.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-768x598.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-1024x798.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-50x39.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-920x717.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-600x467.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2-320x249.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-2.png 1420w\" alt=\"Huy-mon-OD-2\" width=\"800\" height=\"623\" \/><\/p>\n<p><strong>If order has been sent to kitchen\/bar<\/strong><\/p>\n<ul>\n<li>Touch order that has item you need to cancel.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4433 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-800x483.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-800x483.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-768x464.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-1024x618.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-920x556.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-600x362.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1-320x193.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-3-1.png 1280w\" alt=\"Huy-mon-OD-3\" width=\"800\" height=\"483\" \/><\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"img-border wp-image-2130 alignnone\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png\" sizes=\"(max-width: 17px) 100vw, 17px\" srcset=\"\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png 27w, \/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3-24x50.png 24w\" alt=\"bieu_tuong_3_cham_3\" width=\"17\" height=\"35\" \/>\u00a0next to item you need to cancel.<\/li>\n<li>Select\u00a0<strong>Delete item<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4398 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-800x484.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-800x484.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-768x465.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-1024x620.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-920x557.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-600x363.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4-320x194.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-4.png 1280w\" alt=\"Huy-mon-OD-4\" width=\"800\" height=\"484\" \/><\/p>\n<ul>\n<li>Enter quantity to delete and reason for deleting.<\/li>\n<li>Touch\u00a0<strong>Yes<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4394 size-post-mid\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-5-2-600x562.png\" sizes=\"(max-width: 600px) 100vw, 600px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-5-2-600x562.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-5-2-50x47.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-5-2-320x300.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-5-2.png 751w\" alt=\"Huy-mon-5\" width=\"600\" height=\"562\" \/><\/p>\n<ul>\n<li>Then the deleted item will be crossed on the order list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4399 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-800x484.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-800x484.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-768x465.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-1024x620.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-920x557.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-600x363.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6-320x194.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-OD-6.png 1280w\" alt=\"Huy-mon-OD-6\" width=\"800\" height=\"484\" \/><\/p>\n<p><strong>Note:<\/strong><\/p>\n<ul>\n<li>If a portion of items have been served, you can only delete the remaning unserved portion of that item.<\/li>\n<li>If all of that item has been served, you cannot delete that item.<\/li>\n<li>Cannot delete item in combo or item processed by ingredient (that sold by kg).<\/li>\n<li>When an item is deleted, there will be a sound notification and that item will disappear on screen of Kitchen.<\/li>\n<li>If the restaurant manager select option\u00a0<strong>Restaurant manager must confirm before deleting order, item<\/strong>, then you must have confirmation of a manager account to delete item.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4393\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-1.png\" sizes=\"(max-width: 450px) 100vw, 450px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-1.png 622w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-1-50x25.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-1-600x300.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-1-320x160.png 320w\" alt=\"Huy-mon-7\" width=\"450\" height=\"225\" \/><\/p>\n<p>The accounts that can confirm item deletion:\u00a0<strong>Restaurant manager, Restaurant chain manager, System admin<\/strong><strong>.<\/strong><br \/>\nIf the manager want to let other staff to confirm deletion, the manager can assign that staff the role of\u00a0<strong>Order control<\/strong><\/p>\n<\/div>\n<div class=\"hkb-feedback\">\n<h3 class=\"hkb-feedback__title\">Was this article helpful?<\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>For orders that has been saved, but guest want to cancesl item, proceed as following: If order has not been sent to kitchen\/bar Touch order that you need to cancel item. Touch\u00a0\u00a0next to item you want to delete. Touch\u00a0Delete item. That item will be removed from the order. If order&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3584,3593],"ht-kb-tag":[],"class_list":["post-25705","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-on-tablet-user-guide-for-application-tablet-smartphone-apps","ht_kb_category-order-taking-staff"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=25705"}],"version-history":[{"count":1,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25705\/revisions"}],"predecessor-version":[{"id":25706,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25705\/revisions\/25706"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=25705"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=25705"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=25705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}