{"id":25697,"date":"2023-11-24T11:40:00","date_gmt":"2023-11-24T04:40:00","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=25697"},"modified":"2023-11-24T17:01:55","modified_gmt":"2023-11-24T10:01:55","slug":"how-to-take-order-for-guest-who-has-made-reservation-2","status":"publish","type":"ht_kb","link":"\/en\/kb\/how-to-take-order-for-guest-who-has-made-reservation-2\/","title":{"rendered":"How to take order for guest who has made reservation?"},"content":{"rendered":"<div class=\"hkb-article__content entry-content\">\n<p>If guest has already made item reservation, close to the time guest comes, cashier should send the reserved items to kitchen\/bar to process as following:<\/p>\n<ul>\n<li>Select order type as\u00a0<strong>Reservation<\/strong>\u00a0in list of order.<\/li>\n<li>Touch symbol\u00a0<img decoding=\"async\" class=\"img-border alignnone wp-image-560\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2016\/08\/download.png\" sizes=\"(max-width: 32px) 100vw, 32px\" srcset=\"\/en\/wp-content\/uploads\/2016\/08\/download.png 56w, \/en\/wp-content\/uploads\/2016\/08\/download-50x23.png 50w\" alt=\"download\" width=\"32\" height=\"15\" \/>, select\u00a0<strong>Send to kitchen\/bar<\/strong>\u00a0to send the reserved items to kitchen\/bar.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-3943 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-800x483.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-800x483.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-768x464.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-1024x618.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-50x30.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-920x556.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-600x362.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2-320x193.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-1-2.png 1280w\" alt=\"Ghi-order-dat-truoc-TN-1\" width=\"800\" height=\"483\" \/><\/p>\n<p><em><strong>Note:<\/strong>\u00a0If the order has been sent to kitchen\/bar by order taking staff then the cashier does not have to do this task.<\/em><\/p>\n<p>When guest checks in, cashier proceed as following:<\/p>\n<p><strong>Step 1: Make order<\/strong><\/p>\n<ul>\n<li>Select tab\u00a0<strong>Order<\/strong>.<\/li>\n<li>Select\u00a0<strong>Add order<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4191 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-800x541.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-800x541.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-768x519.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-1024x692.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-50x34.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-920x622.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-600x406.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5-320x216.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-2-5.png 1416w\" alt=\"Ghi-order-dat-truoc-TN-2\" width=\"800\" height=\"541\" \/><\/p>\n<p><em><strong>Note:<\/strong>\u00a0Cashier can select tab\u00a0<strong>Bestseller<\/strong>\u00a0to recommend guest or to quickly select bestselling items and add to order.<br \/>\n<\/em><\/p>\n<ul>\n<li>Touch symbol\u00a0<img decoding=\"async\" class=\"alignnone wp-image-208\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2016\/08\/Tablet_Ghi_order_dat_truoc_3.jpg\" alt=\"Tablet_Ghi_order_dat_truoc_3\" width=\"33\" height=\"25\" \/>.<\/li>\n<li>Select guest who has made reservation.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3630\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3.png\" sizes=\"(max-width: 550px) 100vw, 550px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3.png 831w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3-800x467.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3-768x448.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3-50x29.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3-600x350.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-3-320x187.png 320w\" alt=\"Ghi-order-dat-truoc-TN-3\" width=\"550\" height=\"321\" \/><\/p>\n<ul>\n<li>Select\u00a0<strong>OK<\/strong>. The reserved items will be automatically added to order, cashier just need to add more items.<\/li>\n<li>Touch items ordered by guest in the menu.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3857 size-medium\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-800x448.png\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-800x448.png 800w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-768x430.png 768w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-1024x573.png 1024w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-50x28.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-920x515.png 920w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-600x336.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4-320x179.png 320w, \/en\/wp-content\/uploads\/2017\/02\/Ghi-order-dat-truoc-TN-4-4.png 1518w\" alt=\"Ghi-order-dat-truoc-TN-4\" width=\"800\" height=\"448\" \/><\/p>\n<ul>\n<li>The number of touchs on an item will be the number of servings guest has ordered. Cashier can touch\u00a0<strong>Qty<\/strong>\u00a0to quickly add quantity .<\/li>\n<li>Cashier can search for item by typing the first letter in the name of item. Example: To search for\u00a0<b>Chateau beef tartare<\/b>\u00a0then type\u00a0<strong>cbt<\/strong>, to search for\u00a0<strong>French black caviar<\/strong>\u00a0then type\u00a0<strong>fbc<\/strong>, etc.<\/li>\n<li>Promotion information will only display for cashier to select if the restaurant manager has set up promotions and those promotions are still in applicable time.<\/li>\n<li>The feature price schedule will only display and applicable if the restaurant manager has set up price schdule in menu settings.<\/li>\n<\/ul>\n<p><strong>Step 2: Send to Kitchen &amp; Bar<\/strong><\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"alignnone wp-image-3646\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/send-icon.png\" sizes=\"(max-width: 46px) 100vw, 46px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/send-icon.png 67w, \/en\/wp-content\/uploads\/2017\/02\/send-icon-50x50.png 50w, \/en\/wp-content\/uploads\/2017\/02\/send-icon-60x60.png 60w\" alt=\"send-icon\" width=\"46\" height=\"45\" \/>\u00a0to send order to kitchen\/bar.<\/li>\n<li>Then, depending on device used for kitchen\/bar, the list of items will be automatically:\n<ul>\n<li>Appeared in the list of items need to process in the tablet of kitchen\/bar.<\/li>\n<li>Or printed out at printer for kitchen\/bar.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>(If guest makes no change as items reservation (no new item or no change of item), the order taking staff just need to touch symbol \u00a0<img decoding=\"async\" class=\"img-border wp-image-3654 alignnone\" src=\"https:\/\/mhelp.cukcuk.vn\/en\/wp-content\/uploads\/2017\/02\/save-icon.png\" sizes=\"(max-width: 47px) 100vw, 47px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/save-icon.png 68w, \/en\/wp-content\/uploads\/2017\/02\/save-icon-50x48.png 50w\" alt=\"save-icon\" width=\"47\" height=\"45\" \/>\u00a0 to save order).<\/p>\n<\/div>\n<div class=\"hkb-feedback\">\n<h3 class=\"hkb-feedback__title\">Was this article helpful?<\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If guest has already made item reservation, close to the time guest comes, cashier should send the reserved items to kitchen\/bar to process as following: Select order type as\u00a0Reservation\u00a0in list of order. Touch symbol\u00a0, select\u00a0Send to kitchen\/bar\u00a0to send the reserved items to kitchen\/bar. Note:\u00a0If the order has been sent to&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3595,3584,3593],"ht-kb-tag":[],"class_list":["post-25697","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cashier-user-guide-for-role","ht_kb_category-on-tablet-user-guide-for-application-tablet-smartphone-apps","ht_kb_category-order-taking-staff"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=25697"}],"version-history":[{"count":1,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25697\/revisions"}],"predecessor-version":[{"id":25698,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25697\/revisions\/25698"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=25697"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=25697"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=25697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}