{"id":25339,"date":"2023-09-27T14:13:35","date_gmt":"2023-09-27T07:13:35","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=25339"},"modified":"2023-11-24T14:58:46","modified_gmt":"2023-11-24T07:58:46","slug":"order-taking-staff","status":"publish","type":"ht_kb","link":"\/en\/kb\/order-taking-staff\/","title":{"rendered":"Order taking staff"},"content":{"rendered":"<div class=\"hkb-category__header\">\n<p class=\"hkb-category__description\">Instruct Waitstaff how to take order, send order to kitchen\/bar, check items, and send checkout request.<\/p>\n<\/div>\n<h2>On Tablet<\/h2>\n<ul class=\"hkb-subcats\">\n<li style=\"list-style-type: none;\">\n<ul class=\"hkb-subcats\">\n<li class=\"hkb-subcats__cat\">\n<h3><span style=\"font-size: 18pt;\">Take order<\/span><\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-and-get-payment-in-quick-service-restaurant\/\">How to take order for guest dine in the restaurant?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-guest-who-has-made-reservation-2\/\">How to take order for guest who has made reservation?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-take-away-guest\/\">How to take order for take-away guest?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-delivery-request\/\">How to take order for delivery request?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-edit-incorrect-items-in-the-order\/\">How to edit incorrect items in the order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-items-which-are-not-in-the-menu\/\">How to add items which are not in the menu?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-custom-modifiers-to-item\/\">How to add custom modifiers to item?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-when-guest-orders-by-kg-of-ingredient-and-request-kitchen-to-cook-into-serveral-items\/\">How to take order when guest orders by kg of ingredient and request kitchen to cook into serveral items?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-send-order-to-kitchen-bar-to-process-2\/\">How to send order to kitchen\/bar to process<\/a><\/li>\n<li>\n<p id=\"post-669\" class=\"hkb-article hkb-article__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/in-pubs-each-table-has-been-placed-some-commonly-ordered-food-drink-items-ex-peanut-cucumber-how-to-quickly-recognize-these-items-to-order-2\/\">In pubs, each table has been placed some commonly-ordered food\/drink items (ex: peanut, cucumber\u2026), how to quickly recognize these items to order?<\/a><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h3>Keep track of operation<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-item-to-order-when-guest-requests-for-more-items\/\">How to add item to order when guest requests for more items?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-cancels-item-2\/\">What to do when guest cancels item?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-cancels-an-order-2\/\">What to do when guest cancels an order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-guest-wants-to-change-table-2\/\">What to do if guest wants to change table?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-guest-wants-to-combine-orders-2\/\">What to do if guest wants to combine orders?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-note-which-item-has-been-served-to-guest\/\">How to note which item has been served to guest?<\/a><\/li>\n<li><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-recognize-items-which-have-been-served-2\/\">How to recognize items which have been served?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-view-notifications-of-available-and-out-of-stock-items-from-kitchen-2\/\">How to view notifications of available and out of stock items from kitchen?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-check-items-before-checking-out-2\/\">How to check items before checking out?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-wants-to-check-out-2\/\">What to do when guest wants to check out?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-send-payment-request-with-note-to-cashier\/\">How to send payment request with note to cashier?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-move-items-to-other-order\/\">How to move items to other order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-the-guests-want-to-split-the-order-2\/\">What to do if the guests want to split the order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/international-markets-how-to-print-guest-check-from-sale-application-on-tablet\/\">[International markets] How to print Guest check from Sale application on tablet?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-do-when-the-manager-wants-to-manage-the-combinning-orders-changing-tables-moving-items-to-other-order-splitting-order\/\">How to do when the Manager wants to manage the combinning orders, changing tables, moving items to other order, splitting order?<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h3>General settings<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-turn-on-sound-notification-when-items-are-finished-and-ready-to-be-served\/\">How to turn on sound notification when items are finished and ready to be served?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-arrange-features-on-order\/\">How to arrange features on order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-select-which-kitchen-bar-to-process-order\/\">How to select which kitchen\/bar to process order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-reprint-order-for-kitchen-bar\/\">How to reprint order for kitchen\/bar<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/to-set-up-order-printing-at-kitchen-bar-via-lan-connection\/\">To set up order printing at kitchen\/bar via LAN connection?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-quickly-switch-user-from-this-staff-to-the-other-staff\/\">How to quickly switch user from this staff to the other staff?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-talk-and-give-order-with-the-digital-staff\/\">How to talk and give order with the digital staff?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-set-up-to-show-or-hide-functions-send-kitchen-save-or-saveadd-on-order-details-screen\/\">How to set up to show or hide functions Send kitchen, Save or Save&amp;Add on Order Details screen?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/if-the-cashier-wants-to-get-payment-and-send-order-to-kitchen-bar-at-the-same-time-how-to-set-up\/\">If the cashier wants to get payment and send order to Kitchen\/bar at the same time, how to set up?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-set-up-show-hide-and-arrange-functions-on-order-screen\/\">How to set up show\/hide and arrange functions on order screen?<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h2>On mobile phone<\/h2>\n<ul class=\"hkb-subcats\">\n<li class=\"hkb-subcats__cat\">\n<h3>Take order<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-guest-dines-in-the-restaurant\/\">How to take order for guest dines in the restaurant?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-guest-who-has-made-reservation\/\">How to take order for guest who has made reservation?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-take-away-guest\/\">How to take order for take-away guest?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-for-delivery-request\/\">How to take order for delivery request?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-edit-incorrect-items-in-the-order\/\">How to edit incorrect items in the order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-items-which-are-not-in-the-menu\/\">How to add items which are not in the menu?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-custom-modifiers-to-item\/\">How to add custom modifiers to item?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-take-order-when-guest-orders-by-kg-of-ingredient-and-request-kitchen-to-cook-into-serveral-items\/\">How to take order when guest orders by kg of ingredient and request kitchen to cook into serveral items?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-send-order-to-kitchen-bar-to-process-2\/\">How to send order to kitchen\/bar to process<\/a><\/li>\n<li>\n<p id=\"post-669\" class=\"hkb-article hkb-article__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/in-pubs-each-table-has-been-placed-some-commonly-ordered-food-drink-items-ex-peanut-cucumber-how-to-quickly-recognize-these-items-to-order-2\/\">In pubs, each table has been placed some commonly-ordered food\/drink items (ex: peanut, cucumber\u2026), how to quickly recognize these items to order?<\/a><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h3>Keep track of operation<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-add-item-to-order-when-guest-requests-for-more-items-2\/\">How to add item to order when guest requests for more items?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-recognize-items-which-have-been-served\/\">How to recognize items which have been served?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-cancels-item\/\">What to do when guest cancels item?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-cancels-an-order\/\">What to do when guest cancels an order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-guest-wants-to-change-table\/\">What to do if guest wants to change table?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-guest-wants-to-combine-orders\/\">What to do if guest wants to combine orders?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-note-which-item-has-been-served-to-guest\/\">How to note which item has been served to guest?<\/a><\/li>\n<li><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-recognize-items-which-have-been-served-2\/\">How to recognize items which have been served?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-view-notifications-of-available-and-out-of-stock-items-from-kitchen\/\">How to view notifications of available and out of stock items from kitchen?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-check-items-before-checking-out\/\">How to check items before checking out?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-when-guest-wants-to-check-out\/\">What to do when guest wants to check out?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-send-payment-request-with-note-to-cashier\/\">How to send payment request with note to cashier?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-move-items-to-other-order\/\">How to move items to other order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/what-to-do-if-the-guests-want-to-split-the-order\/\">What to do if the guests want to split the order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/international-markets-how-to-print-guest-check-from-sale-application-on-tablet\/\">[International markets] How to print Guest check from Sale application on tablet?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-do-when-the-manager-wants-to-manage-the-combinning-orders-changing-tables-moving-items-to-other-order-splitting-order\/\">How to do when the Manager wants to manage the combinning orders, changing tables, moving items to other order, splitting order?<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h3>Update menu image<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-update-item-image\/\">How to update item image?<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"hkb-subcats__cat\">\n<h3>General settings<\/h3>\n<ul class=\"hkb-article-list\">\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-turn-on-sound-notification-when-items-are-finished-or-out-of-stock\/\">How to turn on sound notification when items are finished or out of stock?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-arrange-features-on-order\/\">How to arrange features on order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-select-which-kitchen-bar-to-process-order\/\">How to select which kitchen\/bar to process order?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-reprint-order-for-kitchen-bar-2\/\">How to reprint order for kitchen\/bar?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-talk-and-give-order-with-the-digital-staff\/\">How to talk and give order with the digital staff?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-set-up-to-show-or-hide-functions-send-kitchen-save-or-saveadd-on-order-details-screen\/\">How to set up to show or hide functions Send kitchen, Save or Save&amp;Add on Order Details screen?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/if-the-cashier-wants-to-get-payment-and-send-order-to-kitchen-bar-at-the-same-time-how-to-set-up\/\">If the cashier wants to get payment and send order to Kitchen\/bar at the same time, how to set up?<\/a><\/li>\n<li class=\"hkb-article-list__format-standard\"><a href=\"https:\/\/helpv2.cukcuk.com\/en\/kb\/how-to-set-up-show-hide-and-arrange-functions-on-order-screen\/\">How to set up show\/hide and arrange functions on order screen?<\/a><br \/>\n<h3 class=\"hkb-article__title\"><\/h3>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Instruct Waitstaff how to take order, send order to kitchen\/bar, check items, and send checkout request. On Tablet Take order How to take order for guest dine in the restaurant? How to take order for guest who has made reservation? How to take order for take-away guest? How to take&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3582],"ht-kb-tag":[],"class_list":["post-25339","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-user-guide-for-role"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=25339"}],"version-history":[{"count":3,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25339\/revisions"}],"predecessor-version":[{"id":25730,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/25339\/revisions\/25730"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=25339"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=25339"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=25339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}