{"id":23252,"date":"2022-09-16T14:47:01","date_gmt":"2022-09-16T07:47:01","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=23252"},"modified":"2022-09-16T14:47:01","modified_gmt":"2022-09-16T07:47:01","slug":"wrong-server-name-error","status":"publish","type":"ht_kb","link":"\/en\/kb\/wrong-server-name-error\/","title":{"rendered":"Wrong server name error"},"content":{"rendered":"<p><span style=\"font-size: 12pt;\">When the cashier cannot log in, the cause may be wrong server name. To troubleshoot this, please follow these steps:<\/span><\/p>\n<div class=\"PageHeader_Content\">\n<div>\n<div><span style=\"font-size: 12pt;\">Check if IP address on the cashier&#8217;s device is the same as that on the local server.<\/span><\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%201.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%202.png\" alt=\"\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<\/blockquote>\n<blockquote>\n<div><span style=\"font-size: 12pt;\">If it is different, enter the correct IP address on the cashier&#8217;s device as follows:<\/span><\/div>\n<\/blockquote>\n<div>\n<ul>\n<li><span style=\"font-size: 12pt;\">On the login screen, click\u00a0<strong>Settings<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%203.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div>\n<ul>\n<li><span style=\"font-size: 12pt;\">Enter\u00a0<strong>IP address of the local server<\/strong>\u00a0in the\u00a0<strong>IP Restaurant<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%204.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div>\n<ul>\n<li><span style=\"font-size: 12pt;\">Or click the icon\u00a0<img decoding=\"async\" src=\"http:\/\/help2014.misa.local\/cukcuk\/images\/loi-ten-may-chu-khong-dung-r562-4.png\" alt=\"\" \/>, select\u00a0<strong>Local server<\/strong>, click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%206.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%207.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div>\n<ul>\n<li><span style=\"font-size: 12pt;\">Log in the program again.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.com\/en\/images\/Local%20server%208.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<blockquote>\n<div><span style=\"font-size: 12pt;\">If\u00a0IP address on the cashier&#8217;s device is the same as that on the local server, the cause may be inactive server. Refer to troubleshooting\u00a0<a href=\"http:\/\/help2014.misa.local\/cukcuk\/loi_may_chu_du_lieu_dang_ngung_hoat_dong.htm\">here<\/a>.<\/span><\/div>\n<\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When the cashier cannot log in, the cause may be wrong server name. To troubleshoot this, please follow these steps: Check if IP address on the cashier&#8217;s device is the same as that on the local server. If it is different, enter the correct IP address on the cashier&#8217;s device&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3531],"ht-kb-tag":[],"class_list":["post-23252","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-how-to-troubleshoot-login-error"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=23252"}],"version-history":[{"count":2,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23252\/revisions"}],"predecessor-version":[{"id":23254,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23252\/revisions\/23254"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=23252"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=23252"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=23252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}