{"id":23113,"date":"2022-09-15T17:11:43","date_gmt":"2022-09-15T10:11:43","guid":{"rendered":"\/en\/?post_type=ht_kb&p=23113"},"modified":"2023-08-28T16:55:14","modified_gmt":"2023-08-28T09:55:14","slug":"r95","status":"publish","type":"ht_kb","link":"\/en\/kb\/r95\/","title":{"rendered":"R95"},"content":{"rendered":"

1.The manager can issue a large number of vouchers and set up Voucher IDs
\n<\/a>2. Allow to enter waiting number for table-service restaurants
\n<\/a>3. Allow to set up to number bills continuously (only applicable to offline restaurants)<\/a><\/p>\n

\n

<\/a>1. The manager can issue a large number of vouchers and set up Voucher IDs<\/strong><\/p>\n

Purpose:<\/strong>
The restaurant can create Voucher IDs which are easy to remember<\/span>
\nInstruction steps:
\n<\/strong>I. On the management page<\/a>
\n<\/a>II. On PC\/POS<\/a>
\n<\/a>III. On quick-service software<\/a>
\n<\/a><\/strong><\/p>\n

Instruction steps:<\/strong><\/p>\n

<\/a>I. On the management page
\n1. For Not yet bought tab
\n<\/strong>To create Voucher ID, please follow these either of these ways:<\/span>
Option 1: Auto-generate codes<\/strong>
On the management page, go to\u00a0<\/span>Promotion\/Voucher\/Not yet bought,<\/strong>click on the iconto select time. Then, select<\/span>Add\/Auto-generate code\u00a0<\/strong>to create Voucher.<\/span><\/p>\n

\"\"
On auto-generate code screen, the manager enters full information as below. Then, click\u00a0<\/span>Generate code.\u00a0<\/strong>New codes are saved in\u00a0<\/span>Not yet bought.
\n<\/strong><\/p>\n

\"\"
\nNote:
\n<\/strong>Digit length > Number of codes to be generated
\nE.g.\u00a0<\/strong>Digit length is 1, number of codes to be generated is 10. After clicking\u00a0<\/span>Generate code<\/strong>, the program will show the warning\u00a0“The digit length is not enough to generate 10 voucher codes. Please reset.”<\/strong><\/span><\/p>\n

\"\"
If the voucher range to be generated has duplicated codes, the program will skip these duplicated codes and continue generating new codes.<\/span><\/p>\n

\"\"
Moreover, in list of codes check voucher codes and click\u00a0<\/span>Edit\u00a0<\/strong>to edit voucher information<\/span>.\u00a0<\/strong>Then, click<\/span>\u00a0Save.<\/strong><\/p>\n

\"\"
If the voucher id is set up wrong and you want to delete it, check that voucher and select\u00a0<\/span>Delete<\/strong>. The program will show this warning<\/span>\u00a0“Are you sure you want to delete … voucher?”<\/strong>. Then, click\u00a0<\/span>Yes\u00a0<\/strong>to complete.<\/span><\/p>\n

\"\"
Note:<\/strong>\u00a0Cannot edit many vouchers at the same time, but can delete many vouchers at the same time.
\nAfter creating voucher, the manager selects\u00a0<\/span>Export<\/strong>\u00a0to export list of vouchers to Excel<\/span>.<\/span><\/p>\n

\"\"<\/p>\n

Option 2: Enter code<\/b>
\nOn the management page, go to\u00a0<\/span>Promotion\/Voucher\/Not yet bought\u00a0<\/strong><\/b>and click on the icon<\/span>to select time. Then select\u00a0<\/span>Add\/Manually enter code\u00a0<\/strong><\/b>to create vouchers.<\/span><\/p>\n

\"\"
\nOn Manually enter code, the manager enters voucher IDs in the box. Then click\u00a0<\/span>Generate code.\u00a0<\/strong><\/b>New codes are saved in\u00a0<\/span>Not yet bought\u00a0tab.\u00a0<\/span><\/strong><\/b><\/p>\n

<\/b>\"\"
\nNote:\u00a0<\/strong>The manager can enter many codes at the same time<\/p>\n

2. For Bought tab<\/b><\/p>\n

On the management page, go to\u00a0Promotion\/Voucher\/Bought\u00a0<\/strong>and click on the icon \"\"to filter time and click\u00a0Load data.<\/strong>
\nThe screen will show list of sold vouchers.<\/span><\/p>\n

\"\"<\/span><\/p>\n

On the column\u00a0Used value<\/strong>\u00a0and\u00a0Expiry date<\/strong>, click on the icon\u00a0and select\u00a0Valid\/Invalid\u00a0<\/strong>or\u00a0All\u00a0<\/strong>to check expiry date of the vouchers.<\/p>\n

\"\"<\/span><\/p>\n


\n<\/a>II. On PC\/POS
\n<\/strong>In some special cases, the restaurant usually issues vouchers for specific guests. For example, the guests have birthdays during the program time, special offer for guests with a specific name. The cashier can proceed as below:<\/span><\/p>\n

On PC\/POS, click on the icon\"\" and select<\/span> “Issue Voucher” <\/strong>to create voucher. <\/span><\/p>\n

\"\"<\/p>\n

On Issue voucher screen, when the guest buys voucher, the cashier enters full information as below. You can select the existing guest or click on the icon\"\" to quickly add guest. Then click OK.<\/strong><\/span><\/p>\n

\"\"<\/p>\n

Next, check <\/span>Auto-generate code and click <\/span>OK<\/strong><\/p>\n

\"\"<\/p>\n

Moreover, if the cashier does not check Auto-generate code, click on the icon \"\"to get voucher ID as set on the management page.<\/span><\/p>\n

\"\"<\/p>\n

Step 2:\u00a0<\/strong>Make payment
\n1.\u00a0The cashier enters Voucher ID to get payment<\/em><\/p>\n

\"\"<\/p>\n

2. Search Voucher by phone number<\/em><\/p>\n

\"\"<\/p>\n

Step 3:<\/strong>\u00a0The cashier enters amount to be applied
\n<\/span>Step 4:<\/strong>\u00a0Applied amount will be shown at Voucher section on the bill<\/span><\/p>\n

<\/a>III. On quick-service software
\n<\/strong>Step 1:<\/strong>\u00a0<\/strong>Issue voucher codes
\nIn some special cases, the restaurant usually issues vouchers for specific guests. For example, the guests have birthdays during the program time, special offer for guests with a specific name. The cashier can proceed as below:
\n<\/span>On quick-service software, click on the icon \"\"and select “Voucher” <\/strong>to create Voucher<\/p>\n

\"\"<\/p>\n

On Issue voucher screen, when the guest buys voucher, the cashier enters full information as below. You can select the existing guest or click on the icon\"\" to quickly add guest. Then click OK.<\/strong><\/p>\n

\"\"<\/p>\n

Next, check Auto-generate code <\/strong>and click OK<\/strong><\/p>\n

\"\"<\/p>\n

Moreover, if the cashier does not check Auto-generate code, click on the icon <\/span> to get voucher ID as set on the management page.<\/span><\/strong><\/p>\n

\"\"<\/p>\n

Step 2:\u00a0Make payment
\n<\/span>When the guest has voucher, the cashier can apply the voucher as below:<\/span>
1.\u00a0The cashier searches Voucher ID to get payment<\/em><\/span>
\n<\/strong><\/p>\n

\"\"<\/p>\n

2. The cashier enters phone number to search voucher<\/em><\/p>\n

\"\"<\/p>\n

Step 3:<\/strong>\u00a0The cashier enters the amount to be applied
\n<\/span>Step 4:<\/strong>\u00a0Applied amount will be shown at Voucher section on the bill<\/span>
\n<\/span>
\n\"\"<\/a>2. Allow to enter waiting number for table-service restaurants\u00a0<\/strong>
Purpose:<\/strong>
The cashier and waitstaff can easily search and get payment<\/span>
\n<\/span>Instruction steps:
\n<\/strong>The restaurant can set up as below:
\n<\/span>Option 1:The restaurant does not set up Automatically generate waiting number<\/em><\/strong>
On the management page, go to\u00a0<\/span>System settings\\General settings\\Purchase\/Sale<\/strong>and check\u00a0<\/span>Use waiting number feature<\/strong><\/p>\n

\"\"
1. On PC\/POS<\/strong>
Upon creating order for the guest, the cashier selects item and click on the box\u00a0<\/span>Waiting number<\/strong>\u00a0to create waiting number
\n<\/span><\/p>\n

\"\"Here is the bill template.<\/span><\/p>\n

\"\"
2. On Mobile\/Tablet
\n<\/strong>2.1. On Mobile
\n<\/strong><\/em>On Order screen,<\/span>\u00a0the cashier enters waiting number in\u00a0<\/span>Waiting number<\/strong><\/span>\u00a0box.<\/span>
\"\"<\/p>\n

\"\"
Note:<\/strong>
– Maximum 10 characters<\/span>
– Here is the bill template.<\/span><\/p>\n

\"\"<\/p>\n

2.2. On Tablet
\n<\/em><\/strong>Upon creating order for the guest, the cashier selects item and click on the box\u00a0Waiting number<\/strong>\u00a0to create waiting number<\/span><\/p>\n

\"\"
Here is the bill template.<\/span><\/p>\n

\"\"

Option 2:<\/strong>\u00a0<\/b>The restaurant sets up Automatically generate waiting number<\/strong>
\nOn the management page, go to\u00a0System settings\\General settings\\Purchase\/Sale\u00a0<\/strong>and check\u00a0Use waiting number feature\/Automatically generate waiting number<\/strong><\/em><\/span><\/p>\n

\"\"
Note:\u00a0<\/strong>
On PC\/POS, Mobile\/Tablet:<\/span>
– The program does not show Waiting number box<\/span>
– On Order screen,\u00a0<\/span>waiting number\u00a0<\/strong>is<\/span>\u00a0order number<\/strong><\/p>\n

<\/a>3. Allow to set up to number bills continuously (only applicable to offline restaurants)
\n<\/strong>Purpose:<\/strong>
\nThe manager wants all bills to be numbered continuously
\n<\/span>Instruction steps:<\/strong>
\nI. On the management page
\n<\/a><\/b>II. On PC\/POS<\/a>
\n<\/a><\/b><\/p>\n

Instruction steps:<\/strong>
\n<\/a>I. On the management page<\/strong>
\nOn the management page, go to\u00a0<\/span>System settings\\General settings\\General information\\Other options<\/strong><\/b>, check\u00a0\u201cNumber bills continously\u201d<\/strong>and clickSave<\/strong><\/span><\/p>\n

\"\"Next, go to <\/span>Document numbering rules<\/strong><\/b>\u00a0<\/strong>to set up the rule<\/span><\/p>\n

\"\"
\nHere is detailed rule:<\/span>
\nBill number includes Prefix + digit length (bill number)<\/span>
\nE.g. Nr.000001 prefix: Nr.; digit length: 000001<\/span><\/p>\n

In which:
\n<\/strong><\/b>– Prefix: is the characters standing before the digits<\/span>
– Digit length: has 2 parameters<\/span>
+ Start value: If you want to number 000001;000002;… start value is 1<\/span>
+ Total digits: the number of digits in a bill<\/span>
E.g. 000001\u00a0total digits\u00a0is 6
\n<\/span>
\n\"\"<\/span><\/a>II. On PC\/POS<\/strong>
\nOn Get payment screen, when clicking\u00a0<\/span>Print & Accept<\/strong><\/span>\u00a0or\u00a0<\/span>Close<\/strong><\/span>, the bill will be numbered as set on the management page.<\/span><\/p>\n

\"\"<\/p>\n

However, if the internet connection is not stable, these problems may occur: Case 1: When the internet connection is lost – While loading bill number from server, the program will show warning<\/span>. <\/span> <\/strong><\/em><\/p>\n

On Get payment screen, when clicking\u00a0<\/span>Print & Accept\u00a0<\/strong><\/span>or<\/span>\u00a0Close<\/strong><\/span>, the program will show this message\u00a0<\/span>“Loss of internet connection. Got payment successfully, but bill number is not continuous”\u00a0<\/strong><\/span><\/p>\n

\"\"<\/p>\n

After getting payment, bill number is based on the latest bill number on the device and added <\/span>“…OFF”.<\/strong><\/span>
E.g.<\/strong>\u00a0The latest bill number is Nr.000001. When the bill number cannot be loaded, the next bill number is Nr.000002_OFF<\/span>
\nHere is the bill template<\/span>:<\/span><\/b><\/p>\n

\"\"<\/b><\/p>\n

Moreover, if the cashier clicks\u00a0<\/span>Print check\u00a0<\/strong>or\u00a0<\/span>Save check, the Get payment screen will show this message\u00a0“Loss of internet connection. Got payment successfully, but bill number is not continuous”<\/span><\/strong><\/p>\n

\"\"
\nHere is the bill template.<\/span><\/strong><\/p>\n

\"\"
\nCase 2: When the restaurant edits bill<\/em>
\n<\/span>For editing bills, after selecting the reason and being confirmed by the restaurant owner, new bill still shows the old bill number (wrong bill) as below<\/span>.<\/span><\/strong><\/p>\n

\"\"
\nNote:<\/b>
– The program includes old bill number so that the owner can check.<\/span>
– For deleting bills, the old bill number is struck through and no new bill number is generated.<\/span>
In the end of the day, after closing shift the manager can click on the icon \"\"<\/span>\u00a0<\/span>and select\u00a0<\/span>General report\/Daily closing entry\u00a0to view total number of bills.<\/span><\/strong><\/p>\n

\"\"<\/span>Note:<\/b>\u00a0All orders must be paid before closing daily entry.<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

1.The manager can issue a large number of vouchers and set up Voucher IDs 2. Allow to enter waiting number for table-service restaurants 3. Allow to set up to number bills continuously (only applicable to offline restaurants) 1. The manager can issue a large number of vouchers and set up…<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3503],"ht-kb-tag":[],"class_list":["post-23113","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-4-new-features"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=23113"}],"version-history":[{"count":3,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23113\/revisions"}],"predecessor-version":[{"id":24747,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/23113\/revisions\/24747"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=23113"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=23113"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=23113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}