{"id":22898,"date":"2022-09-14T14:21:15","date_gmt":"2022-09-14T07:21:15","guid":{"rendered":"\/en\/?post_type=ht_kb&#038;p=22898"},"modified":"2022-09-14T14:29:43","modified_gmt":"2022-09-14T07:29:43","slug":"fix-connection-error-between-waitstaffs-mobile-phone-and-cashiers-device-upon-offline-connection","status":"publish","type":"ht_kb","link":"\/en\/kb\/fix-connection-error-between-waitstaffs-mobile-phone-and-cashiers-device-upon-offline-connection\/","title":{"rendered":"Fix connection error between waitstaff&#8217;s mobile phone and cashier&#8217;s device upon offline connection"},"content":{"rendered":"<p><span style=\"font-size: 12pt;\">The restaurant applies offline connection for all devices using CUKCUK software, when opening the apps and clicking Connect, connection error message appears.<\/span><\/p>\n<div class=\"PageHeader_Content\">\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size20\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/IMG_4287.PNG\" alt=\"\" \/><\/span><br \/>\n<span style=\"font-size: 12pt;\">Here are the possible causes:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\"><a href=\"#1\">Because the Offline Server is inactive.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#2\">Because the staff enters wrong IP of the cashier&#8217;s device.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#3\">Because the mobile device of the waitstaff is not connected to the same network as the cashier&#8217;s device.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#4\">Because SQL CUKCUK.VN on the device is turned off.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#5\">Because the cashier&#8217;s device is blocked by Firewall.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#6\">The same IP because the restaurant uses dynamic IP.<\/a><\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><a href=\"#7\">Because User Accounts Control is not turned off on the cashier&#8217;s device.<\/a><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">Please check the causes carefully and follow these steps:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong><a name=\"1\"><\/a>1. Because the Offline Server is inactive.<br \/>\n<\/strong>In this case, you\u00a0only need to activate service on CUKCUK.VN Server. Here are details:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0<em>MISA CUKCUK.VN Server Manager\u00a0<\/em>on the bottom right of the window.<\/span><\/li>\n<\/ul>\n<div><span style=\"font-size: 12pt;\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/cukcuk3%20Fix%20connection%201.png\" alt=\"\" \/><\/span><\/div>\n<ul>\n<li><span style=\"font-size: 12pt;\">Enter account information, password of Manager, Chain Manager, System Admin to log in.<\/span><\/li>\n<\/ul>\n<div><span style=\"font-size: 12pt;\">\u00a0\u00a0<img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/cukcuk3%20Fix%20connection%202.png\" alt=\"\" \/><\/span><\/div>\n<ul>\n<li><span style=\"font-size: 12pt;\">On\u00a0<strong>General settings\u00a0<\/strong>tab, click\u00a0<strong>Activate server<\/strong>. The program will display\u00a0<strong>Active\u00a0<\/strong>status.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/cukcuk3%20Fix%20connection%203.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/cukcuk3%20Fix%20connection%205.png\" alt=\"\" \/><\/span><\/p>\n<\/div>\n<\/div>\n<\/blockquote>\n<div><span style=\"font-size: 12pt;\"><strong><a name=\"2\"><\/a>2. Because the staff enters wrong IP of the cashier&#8217;s device.<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\">You\u00a0should check IP of the cashier&#8217;s device as follows:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">On\u00a0<strong>Settings\/General settings<\/strong>, on\u00a0<strong>Offline working<\/strong>\u00a0<strong>IP address\u00a0<\/strong>of the cashier&#8217;s device is displayed, you only need to re-enter this IP address upon offline connection with the cashier&#8217;s device.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/offline-01.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div><span style=\"font-size: 12pt;\"><strong><a name=\"3\"><\/a>3.\u00a0Because the mobile device of the waitstaff is not connected to the same network as the cashier&#8217;s device.<br \/>\n<\/strong>You\u00a0need to re-select network for mobile device of the waitstaff.<\/span><br \/>\n<span style=\"font-size: 12pt;\">For instruction on how to turn on\/off 3G\/Wifi see\u00a0<a href=\"https:\/\/gettingstarted.cukcuk.com\/en\/huong_dan_battat_3g_va_wifi.htm\">here<\/a>.<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong><a name=\"4\"><\/a>4. SQL CUKCUK.VN on the device is turned off.<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Start<\/strong>, enter\u00a0<strong>Run\u00a0<\/strong>on the search box and open\u00a0<strong>Run<\/strong><\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/ket%20noi%20cukcuk\/a1%20copy.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Enter\u00a0<strong>services.msc<\/strong>\u00a0on\u00a0<strong>Run\u00a0<\/strong>window<\/span><\/li>\n<\/ul>\n<blockquote class=\"RadEDomMouseOver\"><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/ket%20noi%20cukcuk\/a2.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Search SQL CUKCUK.VN.<\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/ket%20noi%20cukcuk\/a8.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Double-click Services SQL CUKCUK.VN and click\u00a0<strong>Start\\OK<\/strong><\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/ket%20noi%20cukcuk\/a9.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<\/div>\n<p><strong><span style=\"font-size: 12pt;\"><a name=\"5\"><\/a>5.Because the cashier&#8217;s device is blocked by Firewall.<\/span><\/strong><br \/>\n<span style=\"font-size: 12pt;\">For the access which is blocked by firewall, there will be clear notification and keyword is &#8220;firewall&#8221;. Turn off Firewall as follows:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Start\\Control Panel\\System and Security\\Windows Firewall.<\/strong><\/span><\/li>\n<\/ul>\n<blockquote>\n<div>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/chanfw1.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/chanfw2.png\" alt=\"\" \/><\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/chanfw3.png\" alt=\"\" \/><\/span><\/p>\n<\/div>\n<\/blockquote>\n<blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Select <strong>Turn Windows Firewall on or off.<\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/chanfw4.png\" alt=\"\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Change all status to <strong>Turn off Windows Firewall (not recommended).<\/strong><\/span><\/li>\n<\/ul>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/chanfw5.png\" alt=\"\" \/><\/span><\/div>\n<\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">After turning off firewall, if you still cannot get access to Internet, you should turn on firewall to secure your PC.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\"><strong><a name=\"6\"><\/a>6.\u00a0The same IP because the restaurant uses dynamic IP<br \/>\n<\/strong>To troubleshoot it, assign a fixed IP address to a MAC address for the cashier&#8217;s device\/printer. Here are the steps:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong>Step 1: Check MAC address of the cashier&#8217;s device\/printer.<\/strong><\/span><\/p>\n<blockquote><p><span style=\"font-size: 12pt;\"><strong>Cashier&#8217;s device<\/strong><\/span><\/p><\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Right-click the network icon on the bottom right of the screen. Nh\u1ea5n chu\u1ed9t ph\u1ea3i v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng m\u1ea1ng t\u1ea1i g\u00f3c ph\u1ea3i ph\u00eda d\u01b0\u1edbi ph\u1ea3i m\u00e0n h\u00ecnh.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click <strong>Open Network and Sharing Center<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Local Area Connection.<\/strong><\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/1.2.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Details<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\"><strong>Physical Address<\/strong>\u00a0is MAC address of the cashier&#8217;s device.<\/span><\/li>\n<\/ul>\n<blockquote><p><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/2.2.png\" alt=\"\" \/><\/span><\/p><\/blockquote>\n<blockquote><p><span style=\"font-size: 12pt;\"><strong>Printer:\u00a0Check MAC address at product information on the printer.<\/strong><\/span><\/p><\/blockquote>\n<p><span style=\"font-size: 12pt;\"><strong>Step 2: Assign a fixed IP address according to MAC address.<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Open web browser and enter IP of Router. Commonly it is 192.168.1.1 and 192.168.0.1<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Enter\u00a0<strong>Username, Password<\/strong>. Default\u00a0<strong>Username<\/strong>\u00a0as admin,\u00a0<strong>Password<\/strong>\u00a0is admin or 1234 or 1111.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Log in<\/strong>.<\/span><\/li>\n<\/ul>\n<blockquote>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/3.2.png\" alt=\"\" \/><\/span><\/div>\n<\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>IP &amp; MAC Binding<\/strong>, select\u00a0<strong>Binding Settings<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Add New<\/strong>.<\/span><\/li>\n<\/ul>\n<blockquote>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/4.2.png\" alt=\"\" \/><\/span><\/div>\n<\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">Enter\u00a0<strong>MAC Address<\/strong>\u00a0of the cashier&#8217;s device\/printer.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Enter\u00a0<strong>IP Address<\/strong>\u00a0for the cashier&#8217;s device\/printer.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Save<\/strong>.<\/span><\/li>\n<\/ul>\n<blockquote>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/5.3.png\" alt=\"\" \/><\/span><\/div>\n<\/blockquote>\n<div><span style=\"font-size: 12pt;\"><strong><a name=\"7\"><\/a>7.\u00a0Because User Accounts Control is not turned off on the cashier&#8217;s device.<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\">To turn off UAC on the cashier&#8217;s device, follow these steps:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Start<\/strong>, enter\u00a0<strong>UAC<\/strong>\u00a0in the box\u00a0<strong>Search programs and files<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Select\u00a0<strong>Change User Account Control settings<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size30\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/Ket_noi_offline_TN_0003.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<ul>\n<li><span style=\"font-size: 12pt;\">On\u00a0<strong>User Account Control Settings\u00a0<\/strong>screen, scroll down to\u00a0<strong>Never Notify<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<div>\n<blockquote>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/en\/images\/Ket_noi_offline_TN_0004.png\" alt=\"\" \/><\/span><\/div>\n<\/blockquote>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The restaurant applies offline connection for all devices using CUKCUK software, when opening the apps and clicking Connect, connection error message appears. Here are the possible causes: Because the Offline Server is inactive. Because the staff enters wrong IP of the cashier&#8217;s device. Because the mobile device of the waitstaff&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3504],"ht-kb-tag":[],"class_list":["post-22898","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-5-frequently-asked-questions"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/22898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=22898"}],"version-history":[{"count":1,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/22898\/revisions"}],"predecessor-version":[{"id":22899,"href":"\/en\/wp-json\/wp\/v2\/ht-kb\/22898\/revisions\/22899"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=22898"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-category?post=22898"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=22898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}