{"id":25185,"date":"2023-11-17T17:34:27","date_gmt":"2023-11-17T10:34:27","guid":{"rendered":"\/de\/?post_type=ht_kb&#038;p=25185"},"modified":"2023-11-23T09:39:14","modified_gmt":"2023-11-23T02:39:14","slug":"what-to-do-when-guest-cancels-item-2","status":"publish","type":"ht_kb","link":"\/de\/kb\/what-to-do-when-guest-cancels-item-2\/","title":{"rendered":"What to do when guest cancels item?"},"content":{"rendered":"<div class=\"hkb-article__content entry-content\">\n<p>For orders that has been saved, but guest want to cancel items, proceed as following:<\/p>\n<p><strong>If order has not been sent to kitchen\/bar<\/strong><\/p>\n<ul>\n<li>Touch order that has item you need to cancel.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6421\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/selectordertdeleteitemdanhsachordertablet_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"img-border wp-image-2130 alignnone\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png\" sizes=\"(max-width: 17px) 100vw, 17px\" srcset=\"\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png 27w, \/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3-24x50.png 24w\" alt=\"bieu_tuong_3_cham_3\" width=\"17\" height=\"35\" \/>\u00a0next to item you want to delete.<\/li>\n<li>Touch\u00a0<strong>Delete item<\/strong><strong>.<\/strong><\/li>\n<li>That item will be deleted from the order.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6422\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/deleteitem_chitietorder_tablet_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<p><strong>If order has been sent to kitchen\/bar<br \/>\n<\/strong><\/p>\n<ul>\n<li>Touch order that you need to cancel item<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6423\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/selectordertcancelitemdanhsachordertablet01_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<ul>\n<li>Touch\u00a0<img decoding=\"async\" class=\"img-border wp-image-2130 alignnone\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png\" sizes=\"(max-width: 17px) 100vw, 17px\" srcset=\"\/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3.png 27w, \/en\/wp-content\/uploads\/2016\/10\/bieu_tuong_3_cham_3-24x50.png 24w\" alt=\"bieu_tuong_3_cham_3\" width=\"17\" height=\"35\" \/>\u00a0next to item you need to cancel.<\/li>\n<li>Select\u00a0<strong>Delete item<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6424\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/menudeletitem_tablet_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<ul>\n<li>Enter quantity to delete and reason for deleting.<\/li>\n<li>Touch\u00a0<strong>Yes<\/strong><strong>.<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6425\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/selectcancelreason_tablet_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<ul>\n<li>Then the deleted item will be crossed on the order list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-6426\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019.jpg\" sizes=\"(max-width: 800px) 100vw, 800px\" srcset=\"\/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019.jpg 1920w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-800x500.jpg 800w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-768x480.jpg 768w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-1024x640.jpg 1024w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-50x31.jpg 50w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-920x575.jpg 920w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-600x375.jpg 600w, \/en\/wp-content\/uploads\/2019\/08\/cancelitem_order_tablet_20082019-320x200.jpg 320w\" alt=\"\" width=\"800\" height=\"500\" \/><\/p>\n<p><strong>Note:<\/strong><\/p>\n<ul>\n<li>If a portion of items have been served, you can only delete the remaning unserved portion of that item..<\/li>\n<li>If all of that item has been served, you cannot delete that item.<\/li>\n<li>Cannot delete item in combo or item processed by ingredient (that sold by kg).<\/li>\n<li>When an item is deleted, there will be a sound notification and that item will disappear on screen of Kitchen.<\/li>\n<li>If the restaurant manager select option\u00a0<strong>Restaurant manager must confirm before deleting order, item<\/strong>, then you must have confirmation of a manager account to delete item.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-4298\" src=\"https:\/\/mhelp.cukcuk.de\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7.png\" sizes=\"(max-width: 450px) 100vw, 450px\" srcset=\"\/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7.png 622w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-50x25.png 50w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-600x300.png 600w, \/en\/wp-content\/uploads\/2017\/02\/Huy-mon-7-320x160.png 320w\" alt=\"Huy-mon-7\" width=\"450\" height=\"225\" \/><\/p>\n<p>The accounts that can confirm item deletion:\u00a0<strong>Restaurant manager, Restaurant chain manager, System admin<\/strong><strong>.<\/strong><br \/>\nIf the manager want to let other staff to confirm deletion, the manager can assign that staff the role of\u00a0<strong>Order control<\/strong><\/p>\n<\/div>\n<div class=\"hkb-feedback\">\n<h3 class=\"hkb-feedback__title\">Was this article helpful?<\/h3>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>For orders that has been saved, but guest want to cancel items, proceed as following: If order has not been sent to kitchen\/bar Touch order that has item you need to cancel. Touch\u00a0\u00a0next to item you want to delete. Touch\u00a0Delete item. That item will be deleted from the order. If&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3571,3575],"ht-kb-tag":[],"class_list":["post-25185","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cukcuk-for-sale-operation-tablet","ht_kb_category-order-taking-staff"],"_links":{"self":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/25185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/comments?post=25185"}],"version-history":[{"count":1,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/25185\/revisions"}],"predecessor-version":[{"id":25186,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/25185\/revisions\/25186"}],"wp:attachment":[{"href":"\/de\/wp-json\/wp\/v2\/media?parent=25185"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-category?post=25185"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=25185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}