{"id":24853,"date":"2023-11-17T11:54:19","date_gmt":"2023-11-17T04:54:19","guid":{"rendered":"http:\/\/172.16.180.51:20265\/de\/kb\/what-to-do-when-guest-cancels-an-order\/"},"modified":"2023-11-23T10:43:28","modified_gmt":"2023-11-23T03:43:28","slug":"what-to-do-when-guest-cancels-an-order","status":"publish","type":"ht_kb","link":"\/de\/kb\/what-to-do-when-guest-cancels-an-order\/","title":{"rendered":"What to do when guest cancels an order?"},"content":{"rendered":"<p>To delete an order, proceed as following:<\/p>\n<ul>\n<li>Touch <img decoding=\"async\" class=\"ib alignnone wp-image-4067\" src=\"\/en\/wp-content\/uploads\/2017\/02\/3-cham.png\" alt=\"3-cham\" width=\"55\" height=\"25\" \/>\u00a0on the order you need to delete.<\/li>\n<li>Select <strong>Delete order<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-6370\" src=\"\/en\/wp-content\/uploads\/2019\/08\/device-2019-08-20-163420-428x800.png\" alt=\"\" width=\"250\" height=\"467\" \/><\/p>\n<ul>\n<li>Select reason for deleting<\/li>\n<li>Touch <strong>OK<\/strong>, that order will be removed from the list.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-6376\" src=\"\/en\/wp-content\/uploads\/2019\/08\/device-2019-08-20-163444-424x800.png\" alt=\"\" width=\"250\" height=\"472\" \/><\/p>\n<ul>\n<li>If the restaurant manager set up <strong>Restaurant manager must confirm before deleting order, item<\/strong>, then you must have confirmation of a manager account to delete item.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"ib aligncenter wp-image-6378\" src=\"\/en\/wp-content\/uploads\/2019\/08\/device-2019-08-20-163458-426x800.png\" alt=\"\" width=\"250\" height=\"469\" \/><\/p>\n<p><em><strong>Note:<\/strong> The accounts that can confirm item deletion<strong>: Restaurant manager, Restaurant chain manager, System admin.<\/strong><\/em><br \/>\n<em>TIf the manager want to let other staff to confirm deletion, the manager can assign that staff the role of <strong>Order control<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To delete an order, proceed as following: Touch \u00a0on the order you need to delete. Select Delete order. Select reason for deleting Touch OK, that order will be removed from the list. If the restaurant manager set up Restaurant manager must confirm before deleting order, item, then you must have&#8230;<\/p>\n","protected":false},"author":113,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3572,3575],"ht-kb-tag":[],"class_list":["post-24853","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cukcuk-for-sale-operation-mobile","ht_kb_category-order-taking-staff"],"_links":{"self":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/24853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/users\/113"}],"replies":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/comments?post=24853"}],"version-history":[{"count":1,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/24853\/revisions"}],"predecessor-version":[{"id":25079,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/24853\/revisions\/25079"}],"wp:attachment":[{"href":"\/de\/wp-json\/wp\/v2\/media?parent=24853"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-category?post=24853"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=24853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}