{"id":23904,"date":"2022-09-19T17:27:47","date_gmt":"2022-09-19T10:27:47","guid":{"rendered":"\/de\/?post_type=ht_kb&p=23904"},"modified":"2022-09-19T17:32:56","modified_gmt":"2022-09-19T10:32:56","slug":"common-printing-problems","status":"publish","type":"ht_kb","link":"\/de\/kb\/common-printing-problems\/","title":{"rendered":"Common printing problems"},"content":{"rendered":"

Here are some common problems with the printer including how to check and troubleshoot the printing problem when cannot print or quality of the print is poor.<\/p>\n

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1. Printer cable is loose or defective<\/a><\/div>\n
2. Printer is in pause and not ready mode<\/a><\/div>\n
3. Printer driver is defective<\/a><\/div>\n
4. Printer is turned off<\/a><\/div>\n
5. PC which is shared with the printer via LAN network is turned off<\/a><\/div>\n
6. Printer is directly plugged into the PC which changes the connection port<\/a><\/div>\n
7. Although the printer is connected to PC\/POS when CUKCUK.VN software is running, it cannot print<\/a><\/div>\n
8. Printed bills are cut off or blanked out<\/a><\/div>\n
9. Printed document is blank<\/a><\/div>\n
10. Printer cannot print after some days of working properly<\/a><\/div>\n
11. Print template is cut and printing is unstable<\/a>
\n<\/a><\/div>\n
12. Process ticket is cut in the middle and cannot display item name<\/a>
\n<\/a><\/p>\n
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<\/a>1. Printer cable is loose or defective<\/strong>
\nSometimes the printer is moved backward and forward, so the cable can be loosened or the cable can be old and defective. You should plug the cable carefully again or change the cable if necessary.
\n<\/a>2. Printer is in pause and not ready mode
\n<\/strong>If the printer is in pause mode, you need to resume it.
\nHere is the method:<\/p>\n

2.1. Go to\u00a0Start\\Devices and Printers.<\/strong><\/span><\/p><\/blockquote>\n

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2.2.\u00a0Right-click the printer to be used, select\u00a0See what’s printing.<\/strong><\/span><\/p><\/blockquote>\n

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2.3.\u00a0Click\u00a0Printer <\/strong>and then uncheck\u00a0Pause Printing<\/strong>.<\/strong><\/span><\/div>\n<\/blockquote>\n
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<\/a>3. Printer driver is defective
\n<\/strong><\/p>\n

The Printer driver is defective, and you need to uninstall it and then install the new driver. Uninstall the defective driver as follows:<\/div>\n<\/div>\n
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3.1. Click\u00a0Start\\Control Panel.<\/strong><\/span><\/div>\n<\/blockquote>\n
\n

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3.2. Click\u00a0Uninstall a program.<\/strong><\/span><\/div>\n<\/blockquote>\n
\n
\n
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\n3.3.\u00a0Right-click the printer driver, select\u00a0Uninstall\/Change<\/strong><\/span>.<\/span>
\n<\/strong><\/div>\n<\/blockquote>\n<\/div>\n
\n
\n
\n

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3.4.\u00a0Click\u00a0Yes <\/strong>to confirm uninstallation.<\/span><\/p>\n<\/div>\n<\/blockquote>\n<\/div>\n

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\n<\/strong><\/p><\/blockquote>\n

<\/a>4. Printer is turned off
\n<\/strong>In the end of a working day, the staff closes the restaurant and turns off all electric appliances, including printer. In the next working day, the staff does not turn the printer on, so it is impossible to print.
\nSolution: Check if the printer is turned on or off.
\n<\/a>5. PC which is shared with the printer via LAN network is turned off<\/strong><\/a><\/p>\n<\/div>\n

A PC in the LAN network is shared with the printer. Other devices are connected to the printer via the shared PC. In the next working day, this shared PC is not turned on, so all of other devices cannot print.
\nSolution: turn on or start the PC shared\u00a0with the printer<\/span>.<\/div>\n
<\/a>6. Printer is directly plugged into the PC which changes the connection port<\/strong>Printer is connected with a PC via USD port. The user unplugs the USB cable from port A and plugs again into port B, so the printer cannot print.
\nSolution: plug the USB cable into the right port or change port setting in printer setting as follows:<\/p>\n

6.1. Go to\u00a0Start\\Devices and Printers.<\/strong><\/span><\/p><\/blockquote>\n

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6.2.\u00a0Right-click the in-use printer icon, select\u00a0Printer properties.<\/strong><\/span>
\n\"\"
\n6.3. Click\u00a0Ports\u00a0and select a proper connection port.<\/strong>\u00a0<\/span>
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\n<\/strong><\/p><\/blockquote>\n

<\/a>7. Although the printer is connected to PC\/POS when CUKCUK.VN software is running, it cannot print<\/strong>
\nWhen opening CUKCUK Sale app on PC\/POS, the user plugs in a printer but the software cannot recognize the printer.
\nSolution: turn off the software. Plug the printer in again and then restart the software and select the printer again.
\n<\/a>8. Printed bills are cut off or blanked out<\/strong>
\nBills are still printed but with cutoffs or blankouts. It may be because the printer driver was installed incorrectly. To solve this, uninstall the current driven and reinstall the proper driver.
\nSee instructions on installation at:<\/em>\u00a0<\/em>Install printer via USB port<\/a>,\u00a0Install printer via LAN network<\/a>.<\/p>\n<\/div>\n

<\/a>9. Printed document is blank
\n<\/strong>
\nDocument is still printed but blank. It may be because the paper roll is placed reverse. To solve this problem, follow these steps:<\/p>\n