{"id":23866,"date":"2022-09-19T16:42:28","date_gmt":"2022-09-19T09:42:28","guid":{"rendered":"\/de\/?post_type=ht_kb&#038;p=23866"},"modified":"2022-09-19T16:47:28","modified_gmt":"2022-09-19T09:47:28","slug":"fix-connection-error-between-waitstaffs-mobile-phone-and-cashiers-device-upon-offline-connection","status":"publish","type":"ht_kb","link":"\/de\/kb\/fix-connection-error-between-waitstaffs-mobile-phone-and-cashiers-device-upon-offline-connection\/","title":{"rendered":"Fix connection error between waitstaff&#8217;s mobile phone and cashier&#8217;s device upon offline connection"},"content":{"rendered":"<p>The restaurant applies offline connection for all devices using CUKCUK software, when opening the apps and clicking Connect, connection error message appears.<\/p>\n<div class=\"PageHeader_Content\">\n<div><img decoding=\"async\" class=\"img-size20\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/IMG_4287.PNG\" alt=\"\" \/><br \/>\nHere are the possible causes:<\/p>\n<ul>\n<li><a href=\"#1\">Because the Offline Server is inactive.<\/a><\/li>\n<li><a href=\"#2\">Because the staff enters wrong IP of the cashier&#8217;s device.<\/a><\/li>\n<li><a href=\"#3\">Because the mobile device of the waitstaff is not connected to the same network as the cashier&#8217;s device.<\/a><\/li>\n<li><a href=\"#4\">Because SQL CUKCUK.VN on the device is turned off.<\/a><\/li>\n<li><a href=\"#5\">Because the cashier&#8217;s device is blocked by Firewall.<\/a><\/li>\n<li><a href=\"#6\">The same IP because the restaurant uses dynamic IP.<\/a><\/li>\n<li><a href=\"#7\">Because User Accounts Control is not turned off on the cashier&#8217;s device.<\/a><\/li>\n<\/ul>\n<p>Please check the causes carefully and follow these steps:<br \/>\n<strong><a name=\"1\"><\/a>1. Because the Offline Server is inactive.<br \/>\n<\/strong>In this case, you\u00a0only need to activate service on CUKCUK.VN Server. Here are details:<\/p>\n<ul>\n<li>Click the icon\u00a0<em>MISA CUKCUK.VN Server Manager\u00a0<\/em>on the bottom right of the window.<\/li>\n<\/ul>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/cukcuk3%20Fix%20connection%201.png\" alt=\"\" \/><\/div>\n<ul>\n<li>Enter account information, password of Manager, Chain Manager, System Admin to log in.<\/li>\n<\/ul>\n<div>\u00a0\u00a0<img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/cukcuk3%20Fix%20connection%202.png\" alt=\"\" \/><\/div>\n<ul>\n<li>On\u00a0<strong>General settings\u00a0<\/strong>tab, click\u00a0<strong>Activate server<\/strong>. The program will display\u00a0<strong>Active\u00a0<\/strong>status.<\/li>\n<\/ul>\n<\/div>\n<div>\n<div>\n<p><img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/cukcuk3%20Fix%20connection%203.png\" alt=\"\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/cukcuk3%20Fix%20connection%205.png\" alt=\"\" \/><\/p>\n<\/div>\n<\/div>\n<div><strong><a name=\"2\"><\/a>2. Because the staff enters wrong IP of the cashier&#8217;s device.<\/strong><br \/>\nYou\u00a0should check IP of the cashier&#8217;s device as follows:<\/p>\n<ul>\n<li>On\u00a0<strong>Settings\/General settings<\/strong>, on\u00a0<strong>Offline working<\/strong>\u00a0<strong>IP address\u00a0<\/strong>of the cashier&#8217;s device is displayed, you only need to re-enter this IP address upon offline connection with the cashier&#8217;s device.<\/li>\n<\/ul>\n<\/div>\n<div>\n<div>\n<div><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/offline-01.png\" alt=\"\" \/><\/div>\n<\/div>\n<\/div>\n<div><strong><a name=\"3\"><\/a>3.\u00a0Because the mobile device of the waitstaff is not connected to the same network as the cashier&#8217;s device.<br \/>\n<\/strong>You\u00a0need to re-select network for mobile device of the waitstaff.<br \/>\nFor instruction on how to turn on\/off 3G\/Wifi see\u00a0<a href=\"https:\/\/gettingstarted.cukcuk.com\/de\/huong_dan_battat_3g_va_wifi.htm\">here<\/a>.<br \/>\n<strong><a name=\"4\"><\/a>4. SQL CUKCUK.VN on the device is turned off.<\/strong><\/p>\n<ul>\n<li>Click\u00a0<strong>Start<\/strong>, enter\u00a0<strong>Run\u00a0<\/strong>on the search box and open\u00a0<strong>Run<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/ket%20noi%20cukcuk\/a1%20copy.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Enter\u00a0<strong>services.msc<\/strong>\u00a0on\u00a0<strong>Run\u00a0<\/strong>window<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/ket%20noi%20cukcuk\/a2.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Search SQL CUKCUK.VN.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/ket%20noi%20cukcuk\/a8.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Double-click Services SQL CUKCUK.VN and click\u00a0<strong>Start\\OK<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size40\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/ket%20noi%20cukcuk\/a9.png\" alt=\"\" \/><\/p>\n<\/div>\n<p><strong><a name=\"5\"><\/a>5. Because the cashier&#8217;s device is blocked by Firewall.<\/strong><br \/>\nFor the access which is blocked by firewall, there will be clear notification and keyword is &#8220;firewall&#8221;. Turn off Firewall as follows:<\/p>\n<ul>\n<li>Click\u00a0<strong>Start\\Control Panel\\System and Security\\Windows Firewall.<\/strong><\/li>\n<\/ul>\n<div>\n<p><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/chanfw1.png\" alt=\"\" \/><\/p>\n<p><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/chanfw2.png\" alt=\"\" \/><\/p>\n<p><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/chanfw3.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Select <strong>Turn Windows Firewall on or off.<\/strong><\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/chanfw4.png\" alt=\"\" \/><\/strong><\/p>\n<\/div>\n<ul>\n<li>Change all status to <strong>Turn off Windows Firewall (not recommended).<\/strong><\/li>\n<\/ul>\n<div><img decoding=\"async\" class=\"img-size70\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/chanfw5.png\" alt=\"\" \/><\/div>\n<ul>\n<li>After turning off firewall, if you still cannot get access to Internet, you should turn on firewall to secure your PC.<\/li>\n<\/ul>\n<p><strong><a name=\"6\"><\/a>6.\u00a0The same IP because the restaurant uses dynamic IP<br \/>\n<\/strong>To troubleshoot it, assign a fixed IP address to a MAC address for the cashier&#8217;s device\/printer. Here are the steps:<br \/>\n<strong>Step 1: Check MAC address of the cashier&#8217;s device\/printer.<\/strong><\/p>\n<p><strong>Cashier&#8217;s device<\/strong><\/p>\n<ul>\n<li>Right-click the network icon on the bottom right of the screen. Nh\u1ea5n chu\u1ed9t ph\u1ea3i v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng m\u1ea1ng t\u1ea1i g\u00f3c ph\u1ea3i ph\u00eda d\u01b0\u1edbi ph\u1ea3i m\u00e0n h\u00ecnh.<\/li>\n<li>Click <strong>Open Network and Sharing Center<\/strong>.<\/li>\n<li>Click\u00a0<strong>Local Area Connection.<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/1.2.png\" alt=\"\" \/><\/p>\n<ul>\n<li>Click\u00a0<strong>Details<\/strong>.<\/li>\n<li><strong>Physical Address<\/strong> is MAC address of the cashier&#8217;s device.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/2.2.png\" alt=\"\" \/><\/p>\n<p><strong>Printer: Check MAC address at product information on the printer.<\/strong><\/p>\n<p><strong>Step 2: Assign a fixed IP address according to MAC address.<\/strong><\/p>\n<ul>\n<li>Open web browser and enter IP of Router. Commonly it is 192.168.1.1 and 192.168.0.1<\/li>\n<li>Enter\u00a0<strong>Username, Password<\/strong>. Default\u00a0<strong>Username<\/strong>\u00a0as admin,\u00a0<strong>Password<\/strong>\u00a0is admin or 1234 or 1111.<\/li>\n<li>Click\u00a0<strong>Log in<\/strong>.<\/li>\n<\/ul>\n<div><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/3.2.png\" alt=\"\" \/><\/div>\n<ul>\n<li>Click\u00a0<strong>IP &amp; MAC Binding<\/strong>, select\u00a0<strong>Binding Settings<\/strong>.<\/li>\n<li>Click\u00a0<strong>Add New<\/strong>.<\/li>\n<\/ul>\n<div><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/4.2.png\" alt=\"\" \/><\/div>\n<ul>\n<li>Enter\u00a0<strong>MAC Address<\/strong>\u00a0of the cashier&#8217;s device\/printer.<\/li>\n<li>Enter\u00a0<strong>IP Address<\/strong>\u00a0for the cashier&#8217;s device\/printer.<\/li>\n<li>Click\u00a0<strong>Save<\/strong>.<\/li>\n<\/ul>\n<div><img decoding=\"async\" class=\"img-size100\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/5.3.png\" alt=\"\" \/><\/div>\n<div><strong><a name=\"7\"><\/a>7.\u00a0Because User Accounts Control is not turned off on the cashier&#8217;s device.<\/strong><br \/>\nTo turn off UAC on the cashier&#8217;s device, follow these steps:<\/p>\n<ul>\n<li>Click\u00a0<strong>Start<\/strong>, enter\u00a0<strong>UAC<\/strong>\u00a0in the box\u00a0<strong>Search programs and files<\/strong>.<\/li>\n<li>Select\u00a0<strong>Change User Account Control settings<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div>\n<div><img decoding=\"async\" class=\"img-size30\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/Ket_noi_offline_TN_0003.png\" alt=\"\" \/><\/div>\n<\/div>\n<ul>\n<li>On\u00a0<strong>User Account Control Settings\u00a0<\/strong>screen, scroll down to\u00a0<strong>Never Notify<\/strong>.<\/li>\n<li>Click\u00a0<strong>OK<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"img-size50\" src=\"https:\/\/gettingstarted.cukcuk.com\/de\/images\/Ket_noi_offline_TN_0004.png\" alt=\"\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The restaurant applies offline connection for all devices using CUKCUK software, when opening the apps and clicking Connect, connection error message appears. Here are the possible causes: Because the Offline Server is inactive. Because the staff enters wrong IP of the cashier&#8217;s device. Because the mobile device of the waitstaff&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3547],"ht-kb-tag":[],"class_list":["post-23866","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-other-frequently-asked-questions"],"_links":{"self":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/comments?post=23866"}],"version-history":[{"count":3,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23866\/revisions"}],"predecessor-version":[{"id":23871,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23866\/revisions\/23871"}],"wp:attachment":[{"href":"\/de\/wp-json\/wp\/v2\/media?parent=23866"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-category?post=23866"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=23866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}