{"id":23344,"date":"2022-09-16T16:17:07","date_gmt":"2022-09-16T09:17:07","guid":{"rendered":"\/de\/?post_type=ht_kb&#038;p=23344"},"modified":"2022-09-19T11:00:51","modified_gmt":"2022-09-19T04:00:51","slug":"how-to-handle-deposit-when-the-guest-deletes-reservation-or-the-staff-recognizes-wrong-amount","status":"publish","type":"ht_kb","link":"\/de\/kb\/how-to-handle-deposit-when-the-guest-deletes-reservation-or-the-staff-recognizes-wrong-amount\/","title":{"rendered":"How\u00a0to\u00a0handle\u00a0deposit\u00a0when\u00a0the\u00a0guest\u00a0deletes\u00a0reservation\u00a0or\u00a0the\u00a0staff\u00a0recognizes\u00a0wrong\u00a0amount"},"content":{"rendered":"<div>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>1. The guests delete reservation<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\">Depending on the restaurant policy if deposit will be returned or not, the cashier should follow these steps:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong><em>1.1. If the restaurant does not return deposit<\/em><\/strong><\/span><\/p>\n<ul style=\"text-align: justify; list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Delete<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 1.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Check\u00a0<strong>Not return deposit<\/strong>.\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 2.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Confirm<\/strong>.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 12pt;\">1.2. If the restaurant returns deposit<\/span><\/strong><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Delete<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 1.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Check\u00a0<strong>Return deposit<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Enter the returned amount, select payment method.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 3.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Confirm<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">The program will recognize it on\u00a0<strong>Return deposit<\/strong>\u00a0(on shift report) and automatically generate pay-out note on the management page.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 4.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>2. The staff recognizes wrong amount<\/strong><\/span><span style=\"font-size: 12pt;\">If the staff recognizes wrong amount, please follow these steps:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong><em>2.1 If it is still in the shift<\/em><\/strong><\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0<img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/icon_3vach.png\" alt=\"\" \/>, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Edit<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 5.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Edit deposit<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 6.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 7.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Save<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 8.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">The program will update deposit amount on deposit pay-in note and relevant reports.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 9.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong><em>2.2 If the cashier has already closed the shift<br \/>\n<\/em><\/strong>If the amount is less than the actual deposit<\/span><\/p>\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0<img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/icon_3vach.png\" alt=\"\" \/>, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Edit<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 5.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Add deposit.<\/strong><\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><strong><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 10.png\" alt=\"\" \/><br \/>\n<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Enter the difference, click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 11.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click<strong>\u00a0Save<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 13.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">The program will recognize the increased amount on\u00a0<strong>Deposit\u00a0<\/strong>(on shift report) and automatically generate pay-in note on the management page.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 14.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div><\/div>\n<div><span style=\"font-size: 12pt;\">If the amount is more than the actual deposit<\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon\u00a0<img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/icon_3vach.png\" alt=\"\" \/>, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Edit<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 5.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click\u00a0<strong>Return.<\/strong><\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div><\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Enter the difference, click\u00a0<strong>OK<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 15.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click<strong>\u00a0Save<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 16.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">The program will recognize the increased amount on\u00a0<strong>Return deposit\u00a0<\/strong>(on shift report) and automatically generate pay-out note on the management page.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 17.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\"><span style=\"font-size: 12pt;\"><strong>3. The staff recognizes wrong guest information<\/strong><\/span><br \/>\n<span style=\"font-size: 12pt;\">In this case, you should delete reservation and create it again. Details are below:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong><em>3.1. If it is still in the shift<\/em><\/strong><\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon<span class=\"Apple-converted-space\">\u00a0<img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/icon_3vach.png\" alt=\"\" \/><\/span>, click\u00a0<strong>Reservation book<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Delete<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 18.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Check\u00a0<strong>Delete deposit pay-in note<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<blockquote>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 19.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click<strong>\u00a0Confirm<\/strong>.<\/span><\/li>\n<\/ul>\n<div><span style=\"font-size: 12pt;\"><strong><em>3.2. If the cashier has already closed the shift<\/em><\/strong><\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Click the icon<span class=\"Apple-converted-space\">\u00a0<img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/icon_3vach.png\" alt=\"\" \/><\/span>, click\u00a0<strong>Reservation book.<\/strong><\/span><\/li>\n<li><span style=\"font-size: 12pt;\">On reservation window, click\u00a0<strong>Delete<\/strong>.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 18.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div style=\"text-align: justify;\">\n<div>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt;\">Check\u00a0<strong>Return deposit<\/strong>.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Enter deposit amount on the reservation.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<blockquote>\n<div>\n<div>\n<div><span style=\"font-size: 12pt;\"><img decoding=\"async\" src=\"https:\/\/help.cukcuk.de\/en\/images\/Deposit 20.png\" alt=\"\" \/><\/span><\/div>\n<\/div>\n<\/div>\n<\/blockquote>\n<div>\n<div>\n<ul style=\"list-style-type: disc;\">\n<li style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Click\u00a0<strong>Confirm<\/strong>.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"font-size: 12pt;\">Reset reservation for guest.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. The guests delete reservation Depending on the restaurant policy if deposit will be returned or not, the cashier should follow these steps: 1.1. If the restaurant does not return deposit Click the icon\u00a0, click\u00a0Reservation book. On reservation window, click\u00a0Delete. Check\u00a0Not return deposit.\u00a0 Click\u00a0Confirm. 1.2. If the restaurant returns deposit&#8230;<\/p>\n","protected":false},"author":111,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"ht-kb-category":[3544],"ht-kb-tag":[],"class_list":["post-23344","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-other"],"_links":{"self":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/de\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/de\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/users\/111"}],"replies":[{"embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/comments?post=23344"}],"version-history":[{"count":3,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23344\/revisions"}],"predecessor-version":[{"id":23725,"href":"\/de\/wp-json\/wp\/v2\/ht-kb\/23344\/revisions\/23725"}],"wp:attachment":[{"href":"\/de\/wp-json\/wp\/v2\/media?parent=23344"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-category?post=23344"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/de\/wp-json\/wp\/v2\/ht-kb-tag?post=23344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}