What to do when guest cancels item?

For orders that has been saved, but guest want to cancels item, proceed as following:

If order has not been sent to kitchen/bar

  • Touch order that you need to delete item.

  • Touch Mobile_Bieu_tuong_ba_cham  at the line containing the item you want to delete, and select Delete item.
  • That item will be removed from the order.

If order has been sent to kitchen/bar

  • Touch order that has item you need to delete.Touch the item you want to delete.Touch Mobile_Bieu_tuong_ba_cham and select Delete item.

  • Select quantity of item you want to delete, select reason for deleting.
  • Touch Yes.

  • Then the deleted item will be crossed on the order list.

Note:

  • If a portion of items have been served, you can only delete the remaining unserved portion of that item.
  • If all of that item has been served, you cannot delete that item.
  • Cannot delete item in combo or item processed by ingredient (that sold by weight).
  • When an item is deleted, there will be a sound notification and that item will disappear on KDS.
  • If the restaurant manager selects option Restaurant manager must confirm before deleting order, item, then you must have confirmation of a manager account to delete item.

The accounts that can confirm item deletion: Restaurant manager, Restaurant chain manager, System admin.
If the manager wants to let other staff to confirm deletion, the manager can assign that staff the role as Order control

Updated on 23/11/2023

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