How to take order for guest who has made reservation?

If guest has already made item reservation, close to the time guest comes, you should send the reserved items to kitchen/bar to process as following:

Note: If the order has been sent to kichen/bar by receptionist /cashier, the order taking staff won’t have to send order to kitchen/bar again.

When guest checks in, proceed as following:

Step 1: Check in

Step 2: Add more items to order

Touch ORDER (or ADD TIME)
Touch the item you need to add.
- The number of touchs on an item will be the number of servings guest has ordered. You can touch Qty to quickly add quantity.
- You can search for item by typing the first letter in the name of item. Example: To search for Chateau beef tartare then type cbt, to search for French black caviar then type fbc, etc.

Touch to enter quantity of guest.
Touch Order 3.30 > to enter table.
Touch ORDER (or ADD TIME) to add items from menu.
Touch icon then select Additional item to add items that are not in the menu.
Select Promotion if you want to apply promotion for guest (This symbol will only appear if the restaurant manager has set up promotions and those promotions are applicable).
Select Price schedule to change price of items to a different price at the time you make oder. (This symbol will only appear if the restaurant manager has set up price schedule in menu settings).
Enter other details in the order (if any).

Step 3: Send Kitchen & Bar

Select SEND TO K/B to send order to kitchen/bar.
Then, depending on device used for kitchen/bar, the list of items will be automatically:
- Appeared in the list of items need to process in the tablet of kitchen/bar.
- Or printed out at printer for kitchen/bar.

(If guest makes no change as items reservation (no new item or no change of item), the order taking staff just need to touch symbol to save order).

Updated on 23/11/2023